- TEKsystems (Seneca Falls, NY)
- …+ Proficiency in troubleshooting operating system issues to resolution (break-fix). + Experience with remote help desk tools and ticketing systems. + Strong ... including break-fix troubleshooting and remote assistance. + Respond to help desk calls, document issues in the ticketing system, and ensure timely… more
- Monroe Community College (Rochester, NY)
- …responsible for assisting with the daily operations of the technical services help desk in MCC's Technology division, providing first-line routine diagnosis ... + Assists in the coordination of the development of help desk strategies + Assists in the...Resolves microcomputer user problems through telephone, screen sharing, and remote control of the desktop + Installs software and… more
- Unity House (Troy, NY)
- Sign on bonus:$750 We're looking for a service-oriented Help Desk Technician to join our IT team and ensure smooth daily operations for staff across our ... travel in and around all Unity House of Troy's locations. Job Summary: The Help Desk Technician provides first-level technical support for all Unity House staff.… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military ... of production and development systems and software products (both remote and onsite) and for configured services running on...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- City of New York (New York, NY)
- …for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop ... St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ...Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support for DYCD staff participating… more
- GovCIO (Albany, NY)
- …while troubleshooting and resolving issues. + Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable ... a clear and reassuring manner. This position is fully remote located within the continental United States. If you...+ Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close… more
- Robert Half Technology (Brockport, NY)
- Description We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York. In this role, you will provide essential IT support to ... and professionally with users, ensuring excellent customer service. * Travel to remote locations to troubleshoot, repair, and install IT systems as required. *… more
- Loretto Management Corporation (Syracuse, NY)
- …Responsibilities Job Duties Specific to This Position: + Performs on-site and remote analysis, diagnosis, and resolution of desktop, laptop, and endpoint problems ... Directory (ADUC) and Azure. + Utilizes Dameware or other remote desktop tools to provide efficient support. + Documents...locations with free parking + Employee Coaches - to help you achieve life goals + Diaper Assistance Program… more
- Janus Henderson Investors (Manhattan, NY)
- …brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, ... ensuring a seamless and professional user experience. + Deliver remote and onsite technical support to global employees across...+ Paid volunteer time to step away from your desk and into the community + Support to grow… more
- Insight Global (New York, NY)
- …processes. You will provide reliable, hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering ... IT support for employees across remote and onsite environments; resolve Help Desk tickets promptly. * Manage and support MDM fleet for macOS, iOS, and… more