- Insight Global (New York, NY)
- …status/resolution information in ticketing database. * Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the ... appropriate IT teams to find resolutions. * Update Help Desk knowledge base with accurate and...This is a 3-contract position and can sit fully remote in the US working Monday-Friday 2pm-10pm EST. Compensation… more
- Lakeview Health Services (Geneva, NY)
- …diploma or equivalent and a minimum of seven years' experience in a help desk /hands-on/on-site/Sharepoint/computer repair/IT support role OR AAS degree with five ... staff members for IT related issues either by phone, remote access or site visits as needed. Escalate issues...years' experience in a help desk /hands-on/on-site/Sharepoint/computer repair/IT support role. NYS Driver's… more
- CIBC (New York, NY)
- …perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you'll ... financial institutions + Understand all aspects of business on desk and be able to back-up all traders +...Technical Knowledge At CIBC, we are in business to help our clients, employees and shareholders achieve what is… more
- Barnes & Noble (Westbury, NY)
- …provides first-level support for all calls and tickets coming into the Store Systems Help Desk . This position is heavy phone support, remoting into stores' ... communicate any patterns or trends of incoming calls to Help Desk Management. * Provide technical or...Phone Support for a large Enterprise * Experience with Remote access tools, single sign on solutions, and utilizing… more
- Rockefeller University (New York, NY)
- …end-user support in the field, via our ITSM ticketing platform, and by staffing our walk-in help desk . As part of the Service Desk team, you will actively ... requirements to customers + Must be able to work at the walk-up helpdesk, using remote support tools (Bomgar), as well as in the field with customers at campus… more
- Paylocity (Rochester, NY)
- …by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions - enabling our customers to ... our Rochester, NY; Meridian, ID; or Schaumburg, IL locations. Remote or hybrid work is not available for this...for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours… more
- Paylocity (Pittsford, NY)
- …at the heart of our business. As part of the Sales & Marketing team, you'll help us solve challenges and succeed as you grow and understand the unique needs of our ... 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this...for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours… more
- Fujifilm (Albany, NY)
- …a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise ... Visit: https://www.fujifilm.com/us/en/about/region/careers **Job Description** **Duties and Responsibilities:** + Perform remote and onsite assessments of customer's systems. + Understand… more
- New York Times (New York, NY)
- …Company. You will support all functional departments, working with the New York Help Desk , Application Support, Platforms, Networking, Storage, and other support ... New York Times is to seek the truth and help people understand the world. That means independent journalism...documentation. + You will troubleshoot and resolve issues via remote support tools, phone, chat, email, or in person… more
- The Hartford (New York, NY)
- …and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the ... protecting the things that matter most. And you can help us when you join our team of underwriters....entrepreneurial spirit + Demonstration of solid time, organizational, and desk management skills + Goal-oriented and delivers outcomes +… more
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