- KeenLogic (Alexandria, VA)
- …need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests ... team environment in Alexandria, VA. This position is currently remote and full-time, Monday-Friday, but may transition to onsite...experience Responsibilities include: + Assist the team with taking help desk calls, emails, and support to… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... at least five (5) years direct related experience in help desk and network support. + A...group of Alaska natives from one of the most remote and harshest environments in the United States. **For… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... hybrid position with 4 days onsite and 1 day remote . The Desktop Support Services Deputy Program Manager (DPM)...degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... hybrid position with 4 days onsite and 1 day remote The **End User Services Manager** oversees the execution...degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... hybrid position with 4 days onsite and 1 day remote . The **Desktop Support Services Operations Manager** oversees the...degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance,...in one of these locations with the potential for remote or hybrid work schedules + Noise level: Medium… more
- ManTech (Mclean, VA)
- …Administrator (DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + ... fixes for hardware, software, network, and application issues, including remote desktop triage and system repair using remote... remote desktop triage and system repair using remote tools. + Respond to and resolve technical issues… more
- GovCIO (Arlington, VA)
- …(IT Specialist) with an active Secret clearance to provide outstanding desk -side support, regularly scheduled backups, network storage allocation, and preventative ... a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and… more
- Public Consulting Group (Richmond, VA)
- …functional teams in the areas of production support, software enhancements, and help desk procedures in support of PCG's South Education consulting ... in the delivery and support of professional services (eg, consulting, help desk , training/professional learning, business analytics, software development). +… more
- Canon USA & Affiliates (Richmond, VA)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... modifications to the system as business needs dictate. **RESPONSIBILITIES** This is a 100% remote role based in the USA. **Pay Information (DOE) Min. $67,900 to Max.… more