- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... **General Summary** Provides remote Tier 1 technical end user support to...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- BXP (New York, NY)
- …educational certification is required. A BA/BS preferred. + A minimum of 3 year's service desk support experience in a Microsoft environment. + Excellent working ... Respond to requests for assistance in person or via remote support tools and escalate problems and requests as...in conference rooms. + Provide "white glove" level of service at all times. + Provide secondary support to… more
- IBM (Denver, NY)
- …preferred **Required technical and professional expertise** * 2+ years of experience in customer service or help desk role. * Basic understanding of Windows OS, ... We are seeking a customer-focused and technically skilled Help Desk Team Lead to provide first-level support for end...consulting environment. * Knowledge of Active Directory, VPNs, and remote desktop tools. * CompTIA A+, ITIL Foundation, or… more
- UHS (Binghamton, NY)
- …computer hardware and software. Primary Department, Division, or Unit: Help Desk , UHS Information Systems Operations Primary Work Shift: Evening Regular Scheduled ... over phone, email, or chat, guiding users through problem-solving steps. Use remote tools for troubleshooting including Lansweeper and Windows Remote Assistance.… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop support… more
- American Express Global Business Travel (NY)
- …voice is valued. We are seeking a highly organized and customer focused individual to service as a Passport Desk associate in supporting of a client facing ... operation. This hybrid role involves both onsite and remote work, providing administrative and logistical support for Passport and Visa applications and processing… more
- TEKsystems (New York, NY)
- …iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers - Remote office location support experience a plus - Receptive and willing to cover ... business hours when coverage is needed - Strong analytic skills, outstanding customer service skills and be detail-oriented - A disciplined self -starter who is… more
- SMBC (New York, NY)
- …Desktop Team are responsible for providing high-end quality IT Support and customer service to internal colleagues. The successful candidate will join a team based ... all levels across the company. **Tasks** + Monitors open Service Now ticket queues to ensure that all calls...support at 277 Park Ave as well as supporting remote users + Performs all aspects of hardware, workstation,… more
- GuideOne Insurance (New York, NY)
- …containerization strategies using Kubernetes (AKS, EKS) to improve scalability and portability. ITSM, Service Desk & End User Computing + Lead ITSM practices ... as ServiceNow, BMC Remedy, or equivalent. + Oversee enterprise service desk , end user devices, identity &...and volunteer paid time off + Flexible work schedules and hybrid/ remote options for eligible positions + Educational assistance… more
- Molina Healthcare (Rochester, NY)
- …state and/or federal contracts and/or regulations. + Conducts both on-site and desk top investigations. + Conducts low to medium, and extensive investigations, ... audit results letters to providers when overpayments are identified. + Works may be remote , in office, and on-site travel within the state of New York as needed.… more