- City of New York (New York, NY)
- …and information technology systems for researching the answers to questions in a customer service , help desk or public information capacity; or 3. A four-year ... 9am to 5pm "This position may be eligible for remote work up to 2 days per week, pursuant...for researching the answers to questions in a customer service , help desk or public information capacity… more
- College of Mount Saint Vincent (Bronx, NY)
- …enhance service quality and user experience. Key Responsibilities + Manage daily IT Service Desk operations and foster a culture of service excellence. + ... specialized devices. + Develop scalable support strategies for in-person, remote , and hybrid environments. + Monitor service ...5 years of IT experience, including 2+ years in service desk or IT leadership. + Experience… more
- Albany Medical Center (Albany, NY)
- …America) Salary Range: $51,755.37 - $77,633.06 The Tech Field Support provides onsite and remote support for all complex and in person support needs. The Tech Field ... take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills,...Tech Field Support is responsible for an exemplary customer service experience for all Albany Med employees during their… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... - Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk , bureau liaisons and stakeholders. - Performs other… more
- Public Consulting Group (Albany, NY)
- …functional teams in the areas of production support, software enhancements, and help desk procedures in support of PCG's South Education consulting and technology ... service portfolio. This role is responsible for managing staff...delivery and support of professional services (eg, consulting, help desk , training/professional learning, business analytics, software development). + PMP… more
- Veterans Affairs, Veterans Health Administration (New City, NY)
- …records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment ... who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in… more
- University of Rochester (Pittsford, NY)
- …hands-on support. Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other ... needed. + Assesses, interprets, and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other… more
- Insight Global (Melville, NY)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is...computing required. Solid understanding of VPN, dual factor authentication, remote access, wireless routers, mobile devices and firewalls required.… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... Student Aide , to perform the below task: Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop support for… more
- Albany Medical Center (Albany, NY)
- …Salary Range: $65,102.17 - $100,908.37 The Audio-Visual Specialist provides onsite and remote support for all complex and in person audio-visual support needs. The ... take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills,...The Audio-Visual Specialist is responsible for an exemplary customer service experience for all Albany Med employees during their… more