- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... framework and best practices. + Experience with Jira help desk ticketing systems and remote support tools....with Jira help desk ticketing systems and remote support tools. + Excellent communication, interpersonal, and leadership… more
- CAI (Richmond, VA)
- …work experience as a Service Desk manager + Hands-on experience with Service Desk and remote control software + Solid technical background with the ... to take us to the next level! If you have 2+ years working with service desk , ITIL experience, and are looking for your next career move, apply now. **Job… more
- Excentium (Falls Church, VA)
- …Specialists will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, ... and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve… more
- Red River (Chantilly, VA)
- …a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team ... at the Service Desk . This position will handle technical...contact for customer incidents reported by telephone, email and remote monitoring tools ensuring all processes and agreed upon… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an **IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... navigating around application menus, or may be required to remote into customer's computer to fix an issue. In...computer to fix an issue. In other cases, the service desk analyst walks the user through… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... **General Summary** Provides remote Tier 1 technical end user support to...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36902 **Summary** **VIP Help Desk Senior (Class)** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... your career to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support...a high-visibility technical office. This role combines advanced customer service capabilities with deep technical troubleshooting skills to ensure… more
- Conduent (VA)
- …part of a culture where individuality is noticed and valued every day. ** Remote Customer Service Representative** $14.00 HR **Please note that applicants ... Are you passionate about helping others and delivering exceptional service ? Join our dynamic team where you become the...have an established, dedicated work area equipped with a desk , chair, electrical outlet, and direct LAN connection. +… more
- The Cigna Group (Richmond, VA)
- **Location:** Remote Opportunity - Must live in Arizona, Ohio, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon. **Summary:** Are you passionate about ... with complex and critical health conditions. As a Customer Service Call Center Representative, you'll play a vital role...of accuracy, empathy, and responsibility. + This is a desk -based role that requires the ability to sit for… more