- CACI International (Chantilly, VA)
- …* Develop internal KPIs to manage SLAs. * Facilitate interaction between the Service Desk and other departments to foster positive communication throughout the ... Integrated Service Center - Incident Manager Job Category: Information...you enjoy resolving issues over the phone, email, or remote support technology to deliver a high level of… more
- Transdev (Arlington, VA)
- …and client. We are seeking friendly, customer service -oriented people who are dedicated to safety. Transdevisproudto ... for meet and greeting office visitors at front desk + Comprehensive understandingofpoliciesand procedures + Meetorexceedestablishedperformancerequirements. +… more
- TekSynap (Arlington, VA)
- …Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement ... internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times,...in one of these locations with the potential for remote or hybrid work schedules + Noise level: Medium… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... hybrid position with 4 days onsite and 1 day remote The **End User Services Manager** oversees the execution... service desk support and operations. + One... service desk support and operations. + One of the following… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... hybrid position with 4 days onsite and 1 day remote . The **Desktop Support Services Operations Manager** oversees the...in service desk support and operations. + One...in service desk support and operations. + One of the following… more
- ManTech (Mclean, VA)
- …(DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + Candidates should ... following ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... hybrid position with 4 days onsite and 1 day remote . The Desktop Support Services Deputy Program Manager (DPM)...in service desk support and operations. + One...in service desk support and operations. + One of the following… more
- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... in the continental United States and many will be remote , with the exception of Help Desk ,...be remote , with the exception of Help Desk , Deskside Support, and select Infrastructure roles.** **Qualifications** EDUCATION… more
- CAI (Richmond, VA)
- …program documentation. + Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently. + Isolate problem trends and ... writing for creating comprehensive documentation + Knowledge of ITIL practices for managing service desk issues + Ability to manage customer relationships and… more
- SAIC (Quantico, VA)
- …cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides ... and principles of IT customer support. + Provides on-site and remote technical support to approved seat service DCSA end users. + Part of a call center of… more