- University of Miami (North Miami, FL)
- …customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database. + Escalates and refers unresolved customer ... grievances to department leadership for further review, as necessary. + Reviews and processes confidential information with discretion. + Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and… more
- Oracle (Tallahassee, FL)
- …preferably in Infrastructure areas. 9. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. 10. Good understanding of the business ... impacts of critical situations. 11. Demonstrated ability to effectively communicate at the technical and business management level. 12. Should have a strong customer facing skills. 13. Ability to maintain composure in high-stress/high-visibility situations and… more
- Ryder System (Tampa, FL)
- …related degree + One (1) year or more customer service with issues resolution experience preferred + Must be computer literate intermediate required **Travel:** None ... **DOT Regulated:** No **Job Category:** Operations and Support **Compensation Information** : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant… more
- Bank of America (Tampa, FL)
- …culture by applying in-depth knowledge of clients, timely renewals, and issue resolution , and providing competitive deal structuring while serving as the key point ... of contact for credit clients * Educates key partners and Advisors on platform capabilities and risk appetite to increase engagement and penetration * Partners and collaborates with Underwriting, Risk, Operations, and Portfolio Management to deliver a seamless… more
- Bank of America (Destin, FL)
- …etc.) + Prior trend analysis experience + Strong customer service, problem resolution , and communication skills + Strong management skills, including the ability to ... effectively plan, monitor, influence, negotiate, supervise and delegate **Desired Qualifications:** + Bachelor's degree or equivalent work experience **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates… more
- Bank of America (Jacksonville, FL)
- …department, leading them to negotiate decision making for efficient and effective resolution + Meets with stakeholders to provide transparency into project issues ... and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations + Develop and implement strategic plans to optimize AML operational functions,… more
- Bank of America (Jacksonville, FL)
- …* Consulting * Risk Management * Organization * Critical Thinking * Conflict Resolution * Building Rapport * Active Listening * Customer Focus * Analytical Thinking ... **Additional Skills:** *Attention to Detail *Critical Thinking *Customer and Client Focus *Oral Communications *Prioritization *Active Listening *Decision Making *Emotional Intelligence *Result Orientation *Written Communications *Account Management… more
- University of Miami (Miami, FL)
- …them. + Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval ... of requested data, and execution of day-to-day operations. + Collaborates with trainers on application changes and new features to develop documentation and training strategies. + Works with stakeholders, the business community, and end users to ensure the… more
- Bank of America (Jacksonville, FL)
- …+ Own management of client issues, research, and communication of resolution + Demonstrate expert knowledge of internal and regulatory policies, procedures, ... and processes **Required Qualifications:** + Series 7, and 66 or equivalent (required) + Minimum of 1-2+ years financial advisory or investment experience in thefinancial service industry and/or a sales environment where goals were met or exceeded + Passion… more
- JPMorgan Chase (Tampa, FL)
- …technical solutions + Utilizes strong facilitation, situational awareness, conflict resolution , and continual improvement skills + Applies solid understanding of ... the SDLC and Agile development methodologies, ensuring Agile/Scrum concepts and principles are followed + Translates effectively between business/Product Owner and Agile development teams + Presents confidently to senior management and documents product… more
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