- RTX Corporation (Largo, FL)
- …will proactively identify and remove roadblocks - from day-to-day trouble ticket resolution to broader programmatic challenges - to keep standard operations on ... - primarily on Sustainment CLINs. + Serve as an operations manager, driving resolution of trouble tickets, workflow blockers, and sustainment support issues. + Act… more
- BMO Financial Group (University Park, FL)
- …sales and service initiatives. + Monitors the service request and problem resolution processes for adherence to national standards. + Provides technical training and ... unresolved customer situations or escalates to the next higher manager for resolution . + Maintains current knowledge of personal banking and credit card industries,… more
- TD Bank (Plant City, FL)
- …and/or high-risk issues, determining the most appropriate course of action for resolution + Drives Advice Behaviors within the team by coaching and developing ... compliance requirements are met + Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the… more
- Bank of America (Jacksonville, FL)
- …Contact Center. Your responsibilities include delivering point of call servicing and resolution on brokerage accounts, identifying client needs, and a focus on ... class client experience through point of call account servicing and resolution *Working in a well-compensated, highly collaborative environment *Growing client… more
- Cushman & Wakefield (Orlando, FL)
- …the primary escalation point for internal and external stakeholders, ensuring timely resolution of issues and continuity of service. The Operations Manager will lead ... Strong organizational and project management capabilities. + Experience in conflict resolution and executive-level communication. This role is expected to be on-site… more
- Elevance Health (FL)
- …visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues. + Serves as a knowledge and resource ... provider satisfaction and network retention; researches, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact… more
- Oracle (Tallahassee, FL)
- …the cloud database services. + Drives and actively participates in the resolution of complex technical issues spanning various services + Understand the end-to-end ... issues and define mitigations. + Drives and actively participates in the resolution of complex technical issues spanning various services + Understand the end-to-end… more
- CenterWell (Tallahassee, FL)
- …the quality of workplan items conducted by the team + Issues management & resolution for areas of oversight, drive solutions to resolve issues + Facilitation of ... initiatives and decisions + Facilitate conversations across Home Health leaders to drive resolution of issues and improvement of Quality + Train team on risk… more
- TEKsystems (Orlando, FL)
- …will be creating tickets through ServiceNow. The main priority is first call resolution . The most common issues will be password resets and oracle questions. ... solutions to customer issues, or escalating to Escalation Team for prompt resolution . * Excellent verbal and written communications skills with ability to build… more
- Polaris Pharmacy Services, LLC (Fort Lauderdale, FL)
- …+ Oversee incident response and escalation processes to ensure timely resolution . + Lead post-incident reviews and ensure documentation of lessons learned. ... Managed Services Partner (MSP) management. + Incident management coordination through resolution . + Strong knowledge of IT infrastructure, systems, and security… more
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