- University of Miami (Miami, FL)
- …customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database. + Escalates and refers unresolved customer ... grievances to department leadership for further review, as necessary. + Reviews and processes confidential information with discretion. + Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and… more
- University of Miami (Miami, FL)
- …a Clinical Business Operations Representative 1 position. The incumbent facilitates the prompt resolution of problems related to pre and post care that arise in ... daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business… more
- University of Miami (Miami, FL)
- …resolve them + Support junior staff members in the evaluation and resolution of training issues, identification and implementation of training changes, retrieval of ... requested data, and day-to-day training operations + Collaborate with analysts on training changes to ensure optimal execution and maintenance of training strategies + Review, build, test, and assist lead trainer with managing and troubleshooting technical… more
- University of Miami (Miami, FL)
- …for assistance and advice when called upon, and assisting in the resolution of identified problems through existing lines of communication. Responsible for the ... direction of operation of services provided to patients that may be evaluated for specialized needs and transfer of same. Administrative, Operational & Regulatory Assistance & Review + Assist in developing, implementing and maintaining, subject to review and… more
- Cintas (Tampa, FL)
- …a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective skilled ... technicians; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service.… more
- University of Miami (Miami, FL)
- …capabilities. + Oversee contact center operations with a focus on first-call resolution , digital engagement, and patient experience. + Define and monitor key ... performance indicators (KPIs) for access (eg, scheduling lag, conversion rate, leakage, call abandonment). + Use data to drive continuous improvement and transparency across departments and locations. + Partner with clinical departments, medical group… more
- University of Miami (Miami, FL)
- …Education Committee. + Prepares residents for ACGME reviews. + Participates in the resolution of problems or complaints affecting the residents. + This list of ... duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Minimum Qualifications (Essential Requirements): + MD or DO Degree + Successful completion of an ACGME - accredited… more
- University of Miami (Miami, FL)
- …them. + Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval ... of requested data, and execution of day-to-day operations. + Collaborates with trainers on application changes and new features to develop documentation and training strategies. + Works with stakeholders, the business community, and end users to ensure the… more
- University of Miami (Miami, FL)
- …work in Miami. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily ... clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations… more
- Deloitte (Tampa, FL)
- …Salesforce CRM environments. + Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. + Lead cross-functional ... teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: + Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of… more