- Oracle (Tallahassee, FL)
- …organization performance and assisting in the development of support strategies. Issue Resolution : + Reviews service requests and guides others to identify relevant ... information to gather from appropriate parties and takes the lead to determine next steps. + Anticipates and identifies potential crises or concerns and takes the lead in resolving customer issues and incidents in a timely manner, leveraging extensive… more
- Orlando Utilities Commission (Orlando, FL)
- …response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews. + Drive standardization ... and automation across monitoring, detection, and response capabilities + Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies. + Lead and partner to report on the organization's security… more
- Brunswick (Stuart, FL)
- …escalations, working closely with authorized service agents, and ensuring timely resolution of service issues. + Perform remote troubleshooting, document cases in ... CRM systems, and analyze service trends to improve support quality. + Collaborate with internal teams to enhance training materials, service documentation, and operational processes. This is a hands-on technical role with global exposure, offering the… more
- ADP (Miami, FL)
- …serve as ADP's front-line for solving clients' challenges, including issue resolution , answering questions, helping clients, training their users on ADP technology, ... and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different… more
- Ensono (Miami, FL)
- …to key stakeholders, utilizing data and insights to highlight and ensuring resolution of service delivery issues. + Bring the right Ensono relationships to ... the client, facilitating weekly internal status reviews, monthly business reviews, and quarterly business reviews with both client and Ensono account teams. **Strategic Account Growth** + Drive profitable revenue growth within the client account, including… more
- Nightwing (Pensacola, FL)
- …Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. + Provides support for the escalation and communication of ... status to agency management and internal customers. + Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment. + Utilizes various engineering and scientific drawings, manuals and other related documentation in the… more
- PNC (Wellington, FL)
- …oriented consultation that improves client financial well-being. Leads effective problem resolution , making banking easy for customers. Connects all of PNC, ... delivering a seamless customer experience in an omni channel environment. + Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all… more
- Herc Rentals (Bonita Springs, FL)
- …with excellent written and verbal communication skills + Strong conflict resolution , negotiation and influencing skills + Excellent understanding of business ... objectives and goals + Excellent interpersonal/communication and presentation skills + Self-motivated with the ability to work independently toward established goals + Ability to multitask, solve problems resourcefully, and work well under pressure + Work… more
- HCA Healthcare (Lehigh Acres, FL)
- …implements courses of action, including training and development, conflict resolution , personnel policy compliance, completion of performance evaluations, and/or ... disciplinary actions to ensure a competitively better organization. + Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines. + Supports proper inventory control… more
- GAF (Tampa, FL)
- …efforts and serving as the primary resource for complex problem resolution . + Develop, implement, and maintain thorough engineering standards for project ... execution, equipment, design, safety, and cost control. + Actively promote and enforce safety initiatives, policies, and best practices related to equipment operation and maintenance. **Qualifications Required** + Bachelor's Degree in Engineering (Electrical,… more