- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …and measuring them against expected system behavior to provide customers with case resolution . You will act as a primary escalation point for internal production ... + Issue Handling: + Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams + Impact… more
- Mass Markets (FL)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process...and ambiguity are prevalent + An aptitude for conflict resolution and problem solving + The ability to demonstrate… more
- Cardinal Health (Tallahassee, FL)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... other services by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary:_** As a Service Center our mission is to deliver… more
- The Hartford (Lake Mary, FL)
- …and long-tail liability, requiring detailed investigation, legal analysis, and strategic resolution . As part of a specialized team, you'll influence litigation ... a well-reasoned analytical focus and a clear strategy for resolution . would The candidate must share their expertise and...to customers and business partners in the management and resolution of claims; + Respond to inquiries from customers… more
- The Hertz Corporation (Tallahassee, FL)
- …Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional ... + Communicate and follow up with customers to full resolution + Maintain documentation of all contacts, research, ...resolution + Maintain documentation of all contacts, research, resolution , and follow up when necessary, with all inquiries… more
- Oracle (Tallahassee, FL)
- …You will take ownership of complex customer issues, develop and drive resolution plans to successful completion and ensure an exceptional customer experience. The ... Management and other Customer-facing teams to understand the customer journey, identify a resolution plan, and lead these efforts to completion. + Build and leverage… more
- ZOLL Medical Corporation (Jacksonville, FL)
- …Major Incident calls and lead teams towards quick mitigation, work-around, or resolution + Provide clear, effective, and meaningful communication to all appropriate ... processes + Coordinate actions of others as necessary to assist with analysis and resolution actions for problems and known errors + End to end responsibility for… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls and provide TIER 2/3 support of Unix/Windows ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. +… more
- Arena Technical Resources, LLC (Macdill AFB, FL)
- …remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of Unix/Windows ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. *… more
- Point32Health (FL)
- …Analyst is responsible for the accurate coordination, efficient administration and resolution of member appeals and member grievances submitted by Point32Health ... member appeals and grievance cases from documentation, to investigation, and through resolution , ensuring the final disposition of a member's appeal or grievance is… more