- Publicis Groupe (St. Petersburg, FL)
- …and dealer groups in assigned market area. + Provide exceptional problem resolution by implementing Epsilon solutions to satisfy dealerships' needs. + Actively ... participate in customer concern resolution and cancellation turnaround attempts while maintaining consistent support and service to existing clients. + Demonstrate… more
- Datavant (Tallahassee, FL)
- …risks, architectural dependencies or decision gaps** , and drive resolution across cross-functional stakeholders with minimal handholding. + **Address friction ... - and address them before they impact delivery. You bring clarity and resolution even in high-conflict or high-ambiguity situations. + **You maintain a systems-level… more
- Wolters Kluwer (Tampa, FL)
- …and provide in-depth solutions. + Conduct advanced troubleshooting and problem resolution . + Assist in refining customer service processes and procedures. + ... to junior associates. + Handle escalated customer issues and ensure proper resolution . + Perform detailed analysis of customer feedback and suggest improvements. +… more
- GE HealthCare (FL)
- …+ May assist more experienced technicians on basic and more complex repairs/ resolution . + Effectively communicate and partner with teammates and colleagues. + Follow ... documentation. + Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and… more
- Coinbase (Tallahassee, FL)
- …* Participate in an on-call support rotation to provide timely troubleshooting and resolution of urgent issues. *What we look for in you (ie. job requirements):* ... of the stack * This role requires on-call availability to ensure swift resolution of issues outside regular business hours. *Nice to haves:* * Experience designing… more
- Mayo Clinic (Jacksonville, FL)
- …etc. Demonstrates strong problem-solving skills to ensure prompt and efficient issue resolution to achieve optimal patient experience and outcomes. Expected to work ... interpersonal skills: including listening, speaking, rapport building, empathy, conflict resolution /negotiation, complaint management, facilitation, problem solving, critical thinking and… more
- Insight Global (St. Petersburg, FL)
- …optimally designed for performance, scalability, and security. Deep-Dive Troubleshooting & Resolution : Serve as the escalation point for complex technical issues ... call volume fluctuations. You'll leverage data to enhance first call resolution , minimize abandonment rates, and refine IVR experiences, directly impacting CSAT… more
- Jacobs (Orlando, FL)
- …and project-related public outreach plans * Includes extensive coordination and resolution of on-going project issues with external transportation partners and FDOT ... coordination, contract and contractor coordination including assistance with dispute resolution , the development of performance management and monitoring measures *… more
- Spectrum Comm Inc (Jacksonville, FL)
- …2-3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise ... activities, ensuring effective handling of service tickets and adherence to resolution timelines. + Provide advanced technical support for desktops, laptops,… more
- Percepta (Melbourne, FL)
- …engine, etc. + Follow-up with the customer if required, to ensure the full resolution of the problem. + Employs customer satisfaction (e. g. AWA) tools according to ... as scheduled. + Provides recommendations to Team Leader regarding the resolution of recurring problems. Assists in formulation of problem-solving techniques for… more