- RES (Tallahassee, FL)
- …a liaison between IT, business stakeholders, and third-party vendors, coordinating resolution of complex technical issues and ensuring alignment with organizational ... Management (ITSM) framework, ensuring structured deployment, change control, and incident resolution . Track all activity in the ITSM platform to monitor KPIs,… more
- MUFG (Tampa, FL)
- …focus is on handling customer requests, quality checks for offshore team, resolution of complex problems, where expertise is required to interpret against policies, ... client-facing team and offshore operations, ensuring smooth communication and timely issue resolution . + Work closely with team leads and management to align… more
- JPMorgan Chase (Tampa, FL)
- …responsibilities** + Lead the development and management of the dispute resolution product strategy within the payment space + Collaborate with cross-functional ... for all dispute-related product inquiries and issues, ensuring timely and effective resolution + Monitor industry trends and best practices to ensure the dispute… more
- PagerDuty (Tallahassee, FL)
- …communication tools into powerful operational command centers for incident collaboration and resolution . This is an exciting opportunity as you will own the vision ... + Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil + Collaborate with design, engineering, and… more
- Kuehne+Nagel (Miami, FL)
- …informed about Deliverables + Field Complaint Calls, and provide problem resolution in alignment with stakeholders + Qualification of customer inquiries, Provision ... analytical and organizational skills + Effective communication and conflict resolution abilities + Sound decision-making and problem-solving capabilities + Excellent… more
- Lenovo (FL)
- …sales team performance + Provide level of impact analysis with a recommended resolution on each topic + Provide an ongoing readout as to progress within ... adoption, be the liaison w/ CCOE for projects, training, & issue resolution + Enhance productivity by streamlining operations, automating processes, & leveraging the… more
- Kyndryl (Tallahassee, FL)
- …architectures. + Deliver measurable outcomes such as improved first-call resolution , reduced handle time, and enhanced customer satisfaction. **Operational ... workflows into real-time call flows to support care gap closure and faster resolution . + Partner with CCaaS architects to build future-proof architectures with EHR,… more
- Kelly Services (Lakeland, FL)
- …manner ensuring compliance with state and federal regulations. + Provide first call resolution where possible. + Demonstrate the ability to triage or escalate calls ... when first call resolution cannot be performed to the patient's satisfaction. + Contact patients through outbound calls to assist in the processing of prescription… more
- CVS Health (Tallahassee, FL)
- …client expectations and business needs related to plan drafting and issue resolution . Designs and implements processes to ensure efficient, accurate drafting, with a ... claims, customer service, and client management-to ensure effective issue resolution and maintain strong working relationships. + Stay informed about… more
- University of Miami (Miami, FL)
- …and scheduling appointments, contacting patients to confirm appointments and communicating resolution to requesting party. CORE JOB FUNCTIONS + Conducts patient ... provide general office support. + Facilitate effective communication and timely resolution , prioritizing patient care and operational efficiency. + Adheres to… more