- Cardinal Health (Tallahassee, FL)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from customers to… more
- Molina Healthcare (St. Petersburg, FL)
- …Complaints Tracking Module (CTM) life cycle. As Director of CTM Oversight & Resolution you set the standards and controls that internal teams and delegated vendors ... contributor with the charter to build a focused CTM resolution team as demand grows. **Knowledge,** ** ** **Skills**...to the correct business owner on first touch. 2. Resolution Quality & Compliance Mastery * Track record coordinating… more
- Cummins Inc. (Orlando, FL)
- …electronic tool results or recommendations to determine next steps for service resolution . Engine Systems Interactions - Interprets and analyzes the interactions of ... database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that… more
- JPMorgan Chase (Tampa, FL)
- …review customized client materials, and act as a liaison for issue resolution . Review and resolve compliance surveillance inquiries + Provide principal approval for ... wide complaint reporting tool, and coordinate with complaint response team for appropriate resolution + Act as liaison for annual compliance branch exam. Work with… more
- Meta (Tallahassee, FL)
- …tooling solutions, internal and external stakeholder relationship management, issue resolution , program Key Performance Indicators (KPIs) and Service Level ... contracting issues to leadership teams 7. Coordinate and drive resolution to key business issues with legal, risk management,...liaison between the business and Legal to drive for resolution of business and legal risk issues during contract… more
- CVS Health (Tallahassee, FL)
- …departments to correct any potential issue, determining root cause, and bringing final resolution to the complaint. Resolution responses must be timely and ... customer calls and elevated issues + Ability to document resolution in written communication to beneficiaries in a professional...departments as necessary to establish the root cause and resolution of the issue + Ability to toggle between… more
- Cardinal Health (Tallahassee, FL)
- …customer business through contract administration, customer orders, and problem resolution . **_Job Summary_** The Representative II, Customer Service Operations is ... acting as a liaison in problem-solving, research and order problem/dispute resolution . **_Responsibilities_** + Offer professional and timely service as a… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …The Grievance Analyst is responsible for the timely and accurate research and resolution , within CMS guidelines, of customer complaints with added focus on root ... identify the cause of received complaints and identify a resolution appropriate to the situation * Convey the identified... appropriate to the situation * Convey the identified resolution to the customer or his/her representative either in… more
- AdventHealth (Maitland, FL)
- …language, state and federal regulations, and payor practices to facilitate resolution of contract non-compliance. This person demonstrates attention to detail and ... requirements and apply identified requirements to business operations. + Facilitate resolution to contract violations by leveraging knowledge of state Insurance and… more
- AdventHealth (Maitland, FL)
- …for assigned mid-level and top tier payer contracts; and issue resolution across multiple entities including hospitals and/or physician practices in Florida ... intention of maintaining strategic alignment with contracted health plans. Seeks resolution to managed care issues by collecting and interpreting contract… more