- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …Senior Client Support Specialist may be deployed virtually to manage and drive resolution of escalated customer issues and is routinely called upon to assist support ... minimal assistance for 85% of all cases assigned + Strive for first-call resolution , balancing completeness of resolution and quality of service while… more
- University of Miami (Miami, FL)
- …documentation and training strategies. Issue Identification / Analysis and Facilitation to Resolution + Addressing end user problems and challenges with the UChart ... these issues to the correct UHIT team and facilitate resolution and communication to stakeholder. Rounding + Perform periodic...appropriate IT teams to develop and implement an issue resolution plan. This may include opening and tracking IT… more
- Deloitte (Tallahassee, FL)
- …manages incident escalation, provides expertise in system troubleshooting and functional issue resolution , and acts as a key point of contact between business users, ... root cause analysis, and drives operational improvements and successful case resolution . The POD Lead also mentors junior support staff, maintains documentation,… more
- Cardinal Health (Tallahassee, FL)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from customers to… more
- Mastercard (Miami, FL)
- …sharing, room schedulers, or electronic bulletin boards/digital signage) * Lead resolution and problem management for video conferencing technology in meeting ... within the region * Manage ITSM process for ticketing, incident reporting/ resolution , and monitoring * Contribute to monthly operational metrics and insights… more
- The Hartford (Lake Mary, FL)
- …of each claim, a well-reasoned analytical focus, and a clear strategy for resolution . The Claim Specialist must also be willing to share their expertise and ... proactive communications to customers and business partners in the management and resolution of claims + Respond to inquiries from customers and provide superior… more
- Cardinal Health (Tallahassee, FL)
- …customer business through contract administration, customer orders, and problem resolution . The Representative II, Customer Service Operations is responsible for ... acting as a liaison in problem-solving, research and order problem/dispute resolution . **_Responsibilities_** + Offer professional and timely service as a… more
- Sedgwick (Tallahassee, FL)
- …and legal inquiries or disputes, and developing strategies to bring cases to satisfactory resolution , and would like to join one of the premier teams in the ... disputes; to develop a strategy to bring a case to satisfactory resolution . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Reviews/acts on reports/forms; responds to… more
- Insight Global (Fort Myers, FL)
- …role will contribute to service desk support remotely, assisting with ticket resolution and technical escalations. The Field Technician will also collaborate with ... software, and network issues, and escalating when necessary to ensure timely resolution and user productivity. * Coordinate with other technical teams or vendors… more
- EMCOR Group (Dania Beach, FL)
- …managing the dispute process and working with internal teams for quick resolution . + Make meaningful and productive collection calls, ensuring each call results ... in a clear action item (payment commitment, resolution of discrepancy, etc.) + Contact customers using the...occurs before payment is due and continuing follow-up until resolution . + Proactively monitor accounts receivable aging reports using… more