- DR Horton, Inc. (Panama City, FL)
- …open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product * ... Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to work additional hours as necessary to meet business needs ** **Education and/or Experience** * High school diploma or… more
- Humana (Tallahassee, FL)
- …services. + Participate in quality governance, peer review, and grievance resolution processes. Innovation & Transformation: + Partner with national innovation teams ... to pilot and scale emerging technologies and care models (eg, remote monitoring, clinical pathways, tech-enabled care). + Lead regional implementation of clinical focused strategic programs. + Collaborate with vendor partnerships and evaluate performance… more
- CVS Health (Tallahassee, FL)
- …and/or determining appropriate escalation to bring inquiry to an accurate and timely resolution . + Support Billing Manager by being first point of escalation and ... support for accounting and billing direct reports. + Provide support for projects, special requests and reporting. + Investigate and resolve any billing discrepancies and assist the Billing Manager/Supervisor in analyzing monthly billing variances + Load new… more
- Carter's/OshKosh (Lakeland, FL)
- …by driving results and responding to customer concernstimelyand withanappropriate resolution + Utilize customer feedback toidentifyareas of opportunity to implement ... actions to drive results + Build customer loyalty through Company sponsored programs, including credit + Offer consistent, in the moment feedback to store team andraise performance concerns to Store Manager + Recognize exceptional performancethrough positive… more
- Coinbase (Tallahassee, FL)
- …where they are. * Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations. ... * Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention. * Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops… more
- Navy Exchange Services (NEX) (Pensacola, FL)
- …and refers unusual issues to immediate supervisor for assistance and or resolution . Utilizes judgment and understanding of policies and procedures to better assist ... guests. Registers and assigns rooms to guests issuing room keys or cards, transmits and receives messages and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments as necessary.… more
- Mass Markets (FL)
- …of building and mentoring high-performing teams + Expertise in conflict resolution , change management, and strategic decision-making + Technologically adept with ... fluency in Microsoft Office Suite and enterprise collaboration tools + Willingness to travel frequently across domestic and international sites PREFERRED QUALIFICATIONS + Bachelor's degree required; MBA or equivalent executive education strongly preferred +… more
- Navy Federal Credit Union (Pensacola, FL)
- …Navy Federal's products and services Under supervision + Execute first call resolution ; may require research, follow-up, return calls + Identify opportunities to ... cross service products and increase product penetration + Perform account transactions Moderately complex/Varied + Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval) + Effectively perform all… more
- TD Bank (Stuart, FL)
- …to provide solutions + Makes sound decisions and provides timely problem resolution , escalating more difficult issues to management + Ensures compliance when ... completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer + Verifies customers' identities by following customer authentication policies &… more
- TECO Energy (Tampa, FL)
- …Monitoring** + Oversee the management operating system and opportunity resolution program to ensure continued performance improvement while delivering for ... customers. This includes tracking of key performance indicators (KPIs) related to safety, cost, productivity, efficiency and project timelines. + Implement and monitor systems that ensure the reliability and performance of gas distribution systems. + Drive… more