- American Express Global Business Travel (Tallahassee, FL)
- …the primary escalation point for critical customer-impacting vendor issues, driving resolution and long-term improvement. + Partner with vendors to continuously ... focused on elevating customer satisfaction, reducing errors, and increasing first-contact resolution . + Provide structured coaching to vendor leadership teams to… more
- TD Bank (Fort Lauderdale, FL)
- …support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution ... and escalation of possible issues/problems, options and recommendations for prompt resolution ; communicates project status and provides timely escalation of issues… more
- Datavant (Tallahassee, FL)
- …ownership of customer issues reported and seeing problems through to resolution . Researching, diagnosing, troubleshooting and identifying solutions to resolve system ... Act as the first point of contact for issue resolution . + Research and identify solutions to software issues...account setup and configuration + Track issues through to resolution , within agreed time limits + Properly escalate complex/… more
- NTT America, Inc. (Tallahassee, FL)
- …commitment and senior-level engagement to ensure seamless coordination, issue resolution , and strategic communication across all MFN-3 activities. **Key ... services and communications with DMS. + Lead day-to-day coordination and resolution of MFN-3 activities, ensuring timely and effective delivery. + Represent… more
- AdventHealth (Tampa, FL)
- …The APC Coordinator may assist in training outpatient coders on the appropriate resolution of NCCI edits. Work alongside members of the ancillary departments and ... revenue cycle team to obtain timely resolution of accounts discharged but not final billed as...Review and analyze claim denials to perform the appropriate resolution , rebilling, and/or appeals steps. Assists with developing and… more
- AdventHealth (Davenport, FL)
- …clear, detailed and concise documentation (including troubleshooting and steps to resolution ) in the computerized tracking system. Performs in-depth research and ... IT issues and works collaboratively with cross functional teams to obtain resolution . Knowledgeable about views to validate that accurate results routing is set-up,… more
- Mass Markets (FL)
- …team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- Sedgwick (Orlando, FL)
- …disputes; to develop a strategy to bring a case to satisfactory resolution . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Reviews/acts on reports/forms; responds to ... inquiries; seeks legal opinion and early resolution ; and communicates resolution to appropriate parties. + Handles high end cases with serious injuries and/or… more
- University of Miami (Miami, FL)
- …direct each case to the appropriate individual(s) or department(s) for resolution . The Patient Experience Specialist will collaborate with clinical and ... the moment to the Senior Specialist. + Utilize conflict resolution skills, exercise proper judgment, and understand departmental and...up with the patient and family member with the resolution of the case. + Contribute to team goals… more
- MyFlorida (Orlando, FL)
- …violations, incident reports, protective services investigations, and follow-ups through to resolution . Ensures completion of a Plan of Remediation and obtains ... reports, addresses all findings through technical assistance/remediation, follows-up through resolution . Request plan of remediation as needed, obtains documented… more