- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …+ Maintain Department Standards + Drive SLA attainment + Strive for first-call resolution , balancing completeness of resolution and quality of service. + ... + Effectively use knowledge base, along with all resources available to drive resolution . + Thoroughly and accurately document details of all client interactions in… more
- Bank of America (Jacksonville, FL)
- …and quality client service + Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions + Proactively ... is responsible for moderately complex transaction processing, reconciliation, and resolution of research requests supporting the wealth management business. These… more
- University of Miami (Miami, FL)
- …direct each case to the appropriate individual(s) or department(s) for resolution . The Patient Experience Specialist will collaborate with clinical and ... the moment to the Senior Specialist. + Utilize conflict resolution skills, exercise proper judgment, and understand departmental and...up with the patient and family member with the resolution of the case. + Contribute to team goals… more
- Syms Strategic Group, LLC (SSG) (St. Petersburg, FL)
- …+ Document and communicate test results + Support analysis of test results and resolution of open issues + Document and communicate test results + Support analysis ... of test results and resolution of open issues + Document and work to...resolve all complex problems + Report progress on problem resolution to management + Devise improvement to current procedures… more
- Intuit (Tallahassee, FL)
- …a customer's issue from the moment it's escalated, serving as the final resolution path. You will be instrumental in eliminating fragmented experiences and lengthy ... their business faster than ever before. **Responsibilities** + **Customer Resolution :** Act as the final resolution path...+ **Customer Resolution :** Act as the final resolution path for customers with complex or escalated product… more
- ADP (Maitland, FL)
- …triage and address immediate technical support questions. **Prioritize.** You will drive resolution on escalated customer issues and work with our product team to ... expediting correcting or adjustments with following up to ensure resolution . **TO SUCCEED IN THIS ROLE:** + **Positive Self-Starter.**...and jump in to find a work around or resolution to an issue. The ideal candidate thrives 'in… more
- Acxiom (Tallahassee, FL)
- …leading referential ID and associated data products for identity resolution , enrichment, segmentation, activation, measurement, and collaboration across the MADTech ... innovation roadmap for Real ID as a standard identity currency for identity resolution and identity management. o Define and drive the product innovation roadmap for… more
- Walmart (Orlando, FL)
- …and develop strategies to mitigate those risks prioritizing and ensuring resolution of critical issues Create communication plans which determines communication ... Customer Service Management Possesses knowledge of Customer service standards customer issue resolution processes service request processes To be able to carry out… more
- Cardinal Health (Tallahassee, FL)
- …the insurance collection follow-up team to ensure timely and accurate resolution of outstanding insurance claims. This role leads development, performance ... and collection targets. + Develop and implement processes to improve claim resolution timelines and reduce denials and underpayments. + Provide training, mentorship,… more
- Sedgwick (Tallahassee, FL)
- …to provide oversight, and directs the handling to achieve the best possible resolution . + Acts as the organizational subject matter expert for line of business ... recommends and directs action plans for issue or case resolution . + Articulates and documents clear and concise file...allow stakeholders to understand the issues and path to resolution . + Ability to clearly and effectively communicate complex… more