- PDS Tech Commercial, Inc. (East Syracuse, NY)
- …or Wi-Fi-capable products, such as thermostats and other smart devices. + **Complaint Resolution :** + Triage customer complaints or issues and escalate to Tier 2 ... representatives when necessary for more complex resolution . + Ensure all complaints are addressed and documented...and documented appropriately in the system for follow-up and resolution . + **Switchboard & Database Management:** + Serve as… more
- ADP (New York, NY)
- …You will engage and partner with appropriate departments for issue resolution and follow-up. + **_Reporting:_** You will coordinate, participate, and report ... reports. You will maintain client responses and surveys to include leading resolution of concerns independently and in conjunction with appropriate departments. +… more
- HTC Global Services Inc (Buffalo, NY)
- …modifications, upgrades or application changes + Troubleshoot system issues to resolution and provide timely and high-quality customer service + Escalate issues ... to vendor as needed and monitor vendor tickets for resolution . + Provide after-hours "on-call" support to troubleshoot and resolve system issues. + Work with client… more
- TD Bank (New York, NY)
- …treasury functions, liquidity management, ALM, capital management, recovery and resolution planning, FTP, and/or balance sheet management. Treasury specialists, ... (ROE, etc.) and how they influence decision-making. + Recovery and Resolution Planning: Wind-down and valuation modeling, forecasting and contingency planning (CFP,… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …efficiency in systems leveraged by the Help Desk. + Provide Help Desk resolution of customer service issues to insure complete client satisfaction. + Provide Help ... Desk resolution of Pharmacy Network problems to insure complete client...and business conferences as needed. + Assist with on-site resolution of customer service issues to clients as needed.… more
- Snap Inc. (New York, NY)
- …on improving image and video quality (quality assessment, video super resolution , compression, image editing), and animations (animation generation, 3D avatar, video ... to improve image and video quality, such as (1) image/video super- resolution /restoration, (2) image/video quality assessment, or (3) advanced video codec +… more
- Canon USA & Affiliates (NY)
- …various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure ... timely resolution and customer satisfaction. This position offers: - Remote...with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually… more
- Rochester Institute of Technology (Rochester, NY)
- …holistic student wellness *Provide basic counseling in personal safety, conflict resolution , roommate conflicts, academic success, etc. *Provide outreach and follow ... Center for Women and Gender, Center for Student Conduct & Conflict Resolution ) *Provide oversight for student staff and student organization spending *Regularly… more
- New York State Civil Service (Albany, NY)
- …analysis.* Reviewing global post-financial crisis approaches to financial institution resolution planning, including experience and expertise with approaches to ... systemic institution definitions and resolution planning policy and implementation; experience and expertise in key attributes of effective resolution systems… more
- MTA (New York, NY)
- …with and providing recommendations to senior management for critical issue resolution . This position coordinates project delivery activities with C&D and operating ... for improved performance. Identify project issues and risks and ensure timely resolution and mitigation. Recommend solutions to senior management for the … more