- Cardinal Health (Albany, NY)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... by acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** The Senior Representative, Customer Service Operations is… more
- Cardinal Health (Albany, NY)
- …of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides ... with ability to determine needs and provide one call resolution . + Manage workload of inbound faxes (if applicable)...+ Works on routine assignments that require basic problem resolution + Refers to policies and past practices for… more
- Ryder System (Albany, NY)
- …and Employees to resolve employee issues and advise on employee conflict resolution , disciplinary action and/or termination. They will conduct Human Resources (HR) ... and procedures and local, state, and federal regulations and manage resolution by providing recommendations to Operational Management and Human Resources Business… more
- Rochester Institute of Technology (Rochester, NY)
- …With energy and enthusiasm, provide coordination, clear communication and, whenever possible resolution , via phone, chat or tickets with members of the RIT ... enterprise ticketing system and knowledge base. Provide first contact resolution per documented expectations. + Represent RIT Service Center...intake, while being held to a set first contact resolution goal. + Serve as role model to all… more
- ManpowerGroup (New York, NY)
- …and monitor status of new customer service requests (cases) pushing through to resolution + Regularly interacts with customer and internal teams in a coordinated ... fashion to ensure problem resolution + Maintains a good relationship with the customer...with the customer during the course of the problem resolution process through the effective use of email, telephone,… more
- ITT (NY)
- …Own observability and monitoring strategies for proactive issue identification and resolution . **Project Delivery** + Provide leadership for all networking, voice, ... how technology supports them. + Superior written and verbal communication, conflict- resolution , and consultative skills. + Excellent skills in creating clear,… more
- L3Harris (Rochester, NY)
- …on risk mitigation strategies, contract interpretation and provisions, dispute resolution , and other legal issues. + Negotiates, researches, drafts, revises, ... consistent with applicable corporate policies and procedures. + Assists in the resolution of disputes and litigation by proactive, early involvement in the business… more
- NTT DATA North America (New York, NY)
- …colleagues to expediate diagnosis of errors and problems and to identify a resolution . + Investigates second line support calls assigned and identifies the root ... time. + Ensures incidents are updated with progress and resolution details in a timely manner using the required...the required platform. + Ensures the efficient and comprehensive resolution of incidents and requests. + Applies tools, techniques… more
- The Salvation Army (Syracuse, NY)
- …Human Services Field? Are you ready to use your customer service and conflict resolution skills? We encourage you to consider applying to The Salvation Army family ... and general clean-up and then there could be a time where conflict resolution , crisis intervention and supportive counseling is needed. What it comes down to… more
- Binghamton University (Binghamton, NY)
- …clients on problem prevention, and refer unresolved problems to higher levels for resolution when necessary. The Help Desk Support Analyst will assist in the ... + Maintain detailed record keeping of the nature and resolution of all calls in TeamDynamix ITSM software +...problem prevention and referring problems to higher levels for resolution when necessary. + Assist in the development of,… more