- Lumen (Albany, NY)
- …. Oversee work of complex trouble tickets, focused on timely updates and resolution . . Serves as 3rd level escalation point . Supports domestic and international ... Excellent written and verbal communication skills . High degree of problem resolution /analytical skills **What We Look For in a Candidate** **Basic Qualifications**… more
- Amalgamated Bank (New York, NY)
- …on outstanding issues, inquiries or documents to ensure timely completion and resolution . + Set up combined statement relationship for eligible accounts. + Account ... on outstanding issues, inquiries or documents to ensure timely completion and resolution . + Perform daily proof and reconciliation for Remote and Deposit Automated… more
- Cardinal Health (Albany, NY)
- …inbound calls, with ability to determine needs and provide one call resolution .** Manage workload of inbound faxes (if applicable)** Investigate and resolve ... complete standard tasks** Works on routine assignments that require basic problem resolution ** Refers to policies and past practices for guidance** Receives general… more
- NBC Universal (New York, NY)
- …Responsibilities: + Analyzing claims and formulating litigation and early case resolution strategy + Conducting fact investigations and legal research + Drafting ... senior management on strength of claims and defenses, dispute avoidance and resolution + Responding to third-party subpoenas + Managing and working collaboratively… more
- CVS Health (Albany, NY)
- …System to be able to lookup and respond to client inquires. **Problem Resolution ** Address and resolve client complaints and issues promptly. Collaborate with cross ... information, analysis of service requirements, impact of business strategy) and negotiate resolution of any issues identified * May serve as functional subject… more
- GovCIO (Albany, NY)
- …activities that are vital to the operation and support of Veteran Affairs. + Resolution of help desk tickets received from the end users. + Interacting with end ... for providing support during designated hours, ensuring timely response and resolution + Minimum of 2 years of experience supporting public-facing helpdesk… more
- CBRE (Albany, NY)
- …needs and provide clear and accurate responses to the customer. Articulates resolution to a customer's problem clearly both in verbal and written communication. ... the best interest of the customer and ESI in mind. Documents problem resolution and report findings back to Account Executive/Project Manager for customer follow-up.… more
- Cardinal Health (Albany, NY)
- …run and operational support. + Lead and participate in high-impact incident resolution using logs and anomaly detection tools (Splunk, Dynatrace), root cause ... requirements from various stakeholders. + Ensure leadership for system outages, problem resolution , root cause analysis, change and release management. + Engage with… more
- DIRECTV (New York, NY)
- …data licensees, ensuring timely and accurate invoicing. + Intake, track, and steer resolution of data or billing issues related to third-party data vendors or ... licensees. + Monitor data issue resolution to ensure compliance with contractual SLAs. + Plan and facilitate Quarterly Business Reviews with third-party data vendors… more
- Centene Corporation (Brooklyn, NY)
- …and solutions, and consultative account management and accountability for issue resolution . Drive optimal performance in contract incentive performance, quality, and ... and meet key performance targets + Triages provider issues as needed for resolution to internal partners + Receive and effectively respond to external provider… more