- Arrow Financial Corporation (Latham, NY)
- …needed to support department and Company goals > Assist with problem resolution for both internal and external customer situations. Includes: identifying the ... problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction… more
- Datavant (Albany, NY)
- …risks, architectural dependencies or decision gaps** , and drive resolution across cross-functional stakeholders with minimal handholding. + **Address friction ... - and address them before they impact delivery. You bring clarity and resolution even in high-conflict or high-ambiguity situations. + **You maintain a systems-level… more
- Sprinklr (NY)
- …+ **Negotiation & Conflict Management:** Experience in negotiation and conflict resolution to manage stakeholder expectations and drive consensus. **Key Performance ... work effectively with diverse teams across different geographies. + **Conflict Resolution :** Skilled in resolving conflicts and negotiating win-win solutions. +… more
- Navient (Albany, NY)
- …using internal/external tools and coordinate with other departments for timely and effective resolution . **About You:** + At least 1 year of experience in customer ... strong verbal and written communication with a focus on de-escalation, client resolution , and professional conduct. + Tech-savvy (MAC preferred), with ability to… more
- Wolters Kluwer (Colonie, NY)
- …and provide in-depth solutions. + Conduct advanced troubleshooting and problem resolution . + Assist in refining customer service processes and procedures. + ... to junior associates. + Handle escalated customer issues and ensure proper resolution . + Perform detailed analysis of customer feedback and suggest improvements. +… more
- TD Bank (New York, NY)
- …matters in forums with Second Line of Defense (2LoD) stakeholders and drive the resolution of issues in a timely manner. + Vet and coordinate First Line responses ... demonstrate initiative to follow up on items or determine appropriate steps for timely resolution . + Demonstrates ability to work independently as well as in a team… more
- CVS Health (Albany, NY)
- …Dispute Repricing Analyst will be responsible for the accurate analysis and resolution of provider participation and pricing disputes. This will require knowledge of ... under review. + Coordinate with other departments as necessary to facilitate resolution of claim related participation and pricing issues. + Reading and interpreting… more
- Champion Home Builders Inc. (Schenectady, NY)
- …by Champion's subcontractors. + Create punch lists and coordinate the completion/ resolution of punch lists with subcontractors. + Assist in the coordination ... and resolution of warranty work from Champion's factory and subcontractors. + The superintendent may perform minor warranty work and must be experienced in… more
- Excellus BlueCross BlueShield (Buffalo, NY)
- …executive sponsors and process holders - identifies champions within the enterprise for issue resolution . + Enters new business quotes in support of Level II and III ... with relevant internal and external sources to ensure expedited and effective resolution to maximize satisfaction. + Develops a thorough understanding of clients'… more
- AON (New York, NY)
- …transaction issues and work with clients' other third-party advisors to develop resolution . + Collaborate with producers to build and maintain relationships with ... transaction issues and work with clients' other third-party advisors to develop resolution . + Collaborate with producers to build and maintain relationships with… more