- Colgate-Palmolive (New York, NY)
- …service to our employees and retirees, this role involves detailed claims resolution , eligibility support, and continuous project engagement to enhance our benefits ... vendors + Work with stakeholders across the organization to support the resolution of benefit issues and enhance process efficiencies + Assist with implementation… more
- Meta (New York, NY)
- …and scale operations.The Product Support & Insights team focuses on scaled issue resolution for Meta's Ads, Business and Commerce products and advocates for the ... cross-functional teams and enrolling the necessary leadership support to drive resolution in the context of competing perspectives 8. Organizational and… more
- IBM (Syracuse, NY)
- …* Liaison: Coordinate with support teams to ensure timely issue resolution . * Knowledge Maintenance: Developing and maintaining an understanding of customer-specific ... business environments and service level agreements. * Problem Resolution : Identifying and resolving customer problems using defined procedures and documenting… more
- City of New York (New York, NY)
- …Manage daily ticket queues and IT support email inboxes, ensuring quick resolution and high user satisfaction. . Prioritize ticket assignments, provide follow-up to ... decommissioning. . Provide regular status updates to IT leadership on ticket resolution , asset management, and project progress. . Maintain detailed records to… more
- Molina Healthcare (Yonkers, NY)
- …agencies regarding plan issues and requirements. Coordinates with other departments in resolution process. Maintains log to ensure prompt and timely resolution . ... * Conducts research on government program and state requirements as needed. * Helps maintain Government Contracts SharePoint site to store regulatory correspondence/reports/materials and ensure accessibility of information to staff. * Participates in review of… more
- Sedgwick (Rochester, NY)
- …manages claims through well-developed action plans to an appropriate and timely resolution . + Assesses liability and resolves claims within evaluation. + Negotiates ... Manages the litigation process; ensures timely and cost effective claims resolution . + Coordinates vendor referrals for additional investigation and/or litigation… more
- TD Bank (East Meadow, NY)
- …and/or high-risk issues, determining the most appropriate course of action for resolution + Drives Advice Behaviors within the team by coaching and developing ... compliance requirements are met + Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the… more
- Robert Half Office Team (New York, NY)
- …maintain high performance standards. * Manage customer accounts, ensuring timely resolution of inquiries and concerns. * Oversee call center operations, optimizing ... environment. * Strong knowledge of customer account management and issue resolution . * Familiarity with computer-aided dispatch systems and scheduling tools. *… more
- Kaleida Health (Buffalo, NY)
- …correct expense on Kaleida Health's financial reporting. Proactive steps in the resolution of problematic invoices to maintain accurate information and real time ... processing. Strong internal communication to minimize resolution time of receiving variances, pricing discrepancies, short shipments, duplicate shipments, damaged… more
- Citigroup (Inwood, NY)
- …client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution + Recognize transaction needs of clients, direct them to the ... sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies + Resolving complex client issues… more