- Citigroup (New York, NY)
- …for outages caused by scale issues in applications + Performs controlled resolution of incidents and problems including prioritization and escalation to relevant ... when appropriate, root cause analysis of all problems with follow-through to resolution . + The successful candidate will have the technical skills and aptitude… more
- KeyBank (Tarrytown, NY)
- …and relationships), communication skills (including verbal, phone and written), and problem resolution skills. + Ability to exercise discretion due to accessing and ... their concerns + Problem Solving: Utilizes accepted procedures for problem analysis and resolution ; explains the value of a disciplined approach to problem solving +… more
- Evertz Microsystems Limited (Hauppauge, NY)
- …teams and customers to ensure optimal system performance and rapid issue resolution . Responsibilities: + Act as an expert level technical advisor or specialist ... processes, reviewing system and application logs. + Ensure events are managed until resolution while adhering to Incident and SLA guidelines. + Act as single point… more
- PagerDuty (Albany, NY)
- …communication tools into powerful operational command centers for incident collaboration and resolution . This is an exciting opportunity as you will own the vision ... + Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil + Collaborate with design, engineering, and… more
- Citigroup (New York, NY)
- …culture of excellence, accountability, and continuous improvement. + **Issue Resolution ** : Proactively identify and resolve governance-related issues, minimizing ... : Exceptional interpersonal skills, including active listening, diplomacy, and conflict resolution . Proven ability to build and maintain strong relationships with… more
- Albany Medical Center (Albany, NY)
- …and entry of invoices, credits, reimbursements, as well as statement review and resolution . This position is accountable for ensuring processing of a variety of ... errors or resolutions, and work collaboratively with other stakeholders to ensure timey resolution . + Develop process for weekly review of all processed invoices to… more
- RES (Albany, NY)
- …a liaison between IT, business stakeholders, and third-party vendors, coordinating resolution of complex technical issues and ensuring alignment with organizational ... Management (ITSM) framework, ensuring structured deployment, change control, and incident resolution . Track all activity in the ITSM platform to monitor KPIs,… more
- Nazareth College (Rochester, NY)
- …return of funds and satisfactory academic progress. + Facilitate student problem resolution . + Perform federal return to title four (R2T4) procedures, working ... management. + Experience in automated process flow analysis, set up, and issue resolution . + Thorough knowledge of Federal Title IV student financial aid programs… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …Staff works collaboratively on appropriate responsive follow-up, and will facilitate resolution of matters requiring the Provost's attention. Key Responsibilities: + ... crisis and emergency communications as needed to ensure clarity, alignment, and resolution . + Provide structure and vision for a cohesive, high-performing Office of… more
- Casella Waste Systems Inc. (Newfield, NY)
- …Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll\-off services, coordinates ... Reports driver performance issues or concerns to appropriate management for resolution \.Participates in training and other learning opportunities to expand knowledge… more