- Bowery Residents Committee (Queens, NY)
- …Conduct in-service workshops on related topics to staff, such as, conflict resolution , assessments and client engagement and safety and other topics. Ensure that ... abuse issues strongly preferred. Knowledge of Motivational Interviewing, conflict resolution and/or other related best practices preferred. Understanding of the… more
- Rochester Regional Health (Rochester, NY)
- …a working shift resource, provide direct oversight, assistance, support, and problem resolution to Respiratory Staff during assigned shift in all aspects of ... ordered by Providers. + Provide direct oversight, assistance, support, and problem resolution to Respiratory Staff during assigned shift in all aspects of… more
- Paylocity (Rochester, NY)
- …individuals with disabilities to perform the essential functions. . Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, ... metrics. Metrics include availability, outbound adherence, first call & case resolution , minimal escalations, and high client retention & satisfaction. . Leverage… more
- Sharecare (Albany, NY)
- …are answered within the established Service Level Agreements. + **Complaint Resolution ** **: Handle escalated customer complaints or complex issues.** + Communicate ... Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions. + **Training and Development** **:… more
- M&T Bank (Bronx, NY)
- …customer assets. + Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and ... guidance to improve and reduce future problem resolution /escalations. + Engages with all team members and business partners as appropriate. + Independently processes… more
- Broadcom (Melville, NY)
- …advice on possibly providing an existing fix - Allow SE to create a resolution and provide to the customer - Handle multiple cases efficiently and provide clear ... communication to colleagues or SE to prevent issue aging before a resolution is found - Follow documented guidelines for case hygiene to provide clear, concise, and… more
- AIG (New York, NY)
- …cash is applied properly against claims; leading the Identification, investigation and resolution of exceptions * Ensure accurate reporting for both US GAAP and ... general ledger account reconciliations, formulating and executing action plans for substantiation/ resolution of open items * Support of quarterly balance sheet… more
- Educational Alliance, Inc. (New York, NY)
- …opportunities, mentoring, training, and conferences. + Confidently engage in conflict resolution , de-escalation, and mediations with youth + Establish and model ... & interpersonal skills + Leadership & Role Modeling + Integrity + Conflict resolution & Problem Solving To effectively perform this role, an incumbent should have… more
- Anywhere Real Estate (Rochester, NY)
- …Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, ... while fostering a collaborative and high-performance environment to expedite issue resolution ; + Ensure service delivery is timely and accurate, meeting all… more
- Educational Alliance, Inc. (New York, NY)
- …opportunities, mentoring, training, and conferences. + Confidently engage in conflict resolution , de-escalation, and mediations with youth + Establish and model ... & interpersonal skills + Leadership & Role Modeling + Integrity + Conflict resolution & Problem Solving To effectively perform this role, an incumbent should have… more