- Sedgwick (Syracuse, NY)
- …a capped caseload of workers' compensation claims, from inception to resolution , ensuring adherence to company procedures, industry best practices, and regulatory ... + Negotiate settlements of claims within designated authority to reach claim resolution . + Provide clear and effective communication with the claimant and client.… more
- PSEG Long Island (Bethpage, NY)
- …solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions. **Job Responsibilities** Primary Responsibilities ... (FMC), etc.), Cisco ISE and commands to ensure quick and efficient resolution of issues. * Demonstrated ability to work independently and multi-task effectively… more
- Centers Plan for Healthy Living (Staten Island, NY)
- …experience possible + Warm transfer calls to other business units for further resolution of the callers issue while adhering to CPHLs policies. + Complete the ... in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance + Continuously evaluate and identify opportunities to drive… more
- American Arbitration Association (New York, NY)
- …Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best ... by weighing the importance of facts and issues in a manner that fosters resolution and efficient management of cases; ensures that unresolved and complex issues are… more
- NBT Bank (Norwich, NY)
- …relationships and deposit/electronic banking documents. Provide guidance and ensure resolution to a variety of exceptions relating to deposit/electronic banking ... Strong analytical and problem solving skills. Ability to make recommendations regarding resolution to issues or problems. + Strong communication skills as evidenced… more
- HANAC, Inc. (Astoria, NY)
- …+ Follow up on clients ' cases on a regular basis to assure the resolution of issues identified as well as identify possible new issues. + Escorting clients to ... defined clientele. + Maintaining case service log for documenting time, issues, and resolution . + Computer entry of the program required statistics. + Attend Weekly… more
- S&P Global (New York, NY)
- …Work closely with the Compliance Control Room in the monitoring and resolution of surveillance escalations. + Investigate potential employee violations of policies ... + Work with the business to coordinate the process recording and resolution of both internal and external complaints. + Support the establishment and/or… more
- YMCA of Central New York (Fayetteville, NY)
- …address member incidents, accidents, and issues on the floor; problem resolution ; evening program supervision and management; enforce and document gymnasium policies ... a way that makes each person feel valued; initiates action for prompt resolution ; looks for better ways to serve in involve members, participants, internal customers… more
- M&T Bank (Williamsville, NY)
- …and accurate manner; escalate more complex problems as appropriate to ensure their resolution . Serve as point of contact for newly-hired agents for basic questions ... the new hire training process. Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to… more
- Fiserv (Amherst, NY)
- …procedures; assists Operation and Development teams in problem determination and resolution ; closely works with other teams in defining and implementing technical ... + Work with senior team members to perform problem determination and resolution , capture and transmit system dumps, closely work with vendor's technical support,… more