- KeyBank (Albany, NY)
- …review, financial planning oversight, customer complaint research and resolution , periodic reporting, audit responses, sales trend identification, reporting ... activity and exception reports, working with KIS registered representatives on issue resolution . *Identify sales activity trends or patterns, and work with the KIS… more
- Raymond James Financial, Inc. (New York, NY)
- …the customer organization to ensure effective two-way flow of information and resolution of issues. Manage strategic client and customer relationships, typically by ... with the customer organization to ensure effective two-way flow of information and resolution of issues. Identify and manage stakeholders up to and including top… more
- MTA (Jamaica, NY)
- …+ Oversee the monthly review of account analysis for accuracy, timely resolution , and identification of recurring issues requiring changes to the process, ... and attendance system. + Perform research and direct staff on the resolution of complex timekeeping/pay issues involving CBAs, additional labor agreements, stips,… more
- The Research Foundation for SUNY (Albany, NY)
- …equipment. + Deliver exceptional customer service to the RFCO staff, ensuring prompt resolution of IT issues with empathy and professionalism. + Act as an escalation ... as necessary for escalation. + Ensure thoroughness and accuracy in problem resolution , follow-up, and communication with end-users. + Track assets, manage device… more
- MTA (New York, NY)
- …for improved performance. Identify project issues and risks and ensure timely resolution and mitigation. This position's objective is to lead a project or ... for all B&T BU projects. Recommend solutions to senior management for the resolution of critical issues. Manage project activities to minimize the impact on agency… more
- IQVIA (Bronx, NY)
- …Quickly assess the user's issue and provides first level support for problem resolution + Document information specific to the resolution and escalate unresolved ... issues expeditiously to the appropriate area + Recognize operational challenges and suggest recommendations to management, as necessary + Ability to work 40 hours per week under moderate supervision + Multiple shifts available: **8:00 am - 5:00 pm EST** **9:00… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …and productivity recommendations. Identifies and engages appropriate resources for problem resolution . Ensures resources are available during normal working hours to ... assure quick resolution of production or technical problems and maximize up time. Collaborates with onsite personnel as required to enable job throughput. * Performs… more
- Casella Waste Systems Inc. (Halfmoon, NY)
- …account history identifying discrepancies, billing needs, account stats and resolution needed\.Ability to manage portfolios for one line of business\.Ability ... educational opportunities for advanced training in customer service, conflict resolution and company technology platforms\. Demonstrates advanced Excel skills, 2\-4… more
- GE HealthCare (NY)
- …* Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement ... and objectives. * May assist more experienced technicians on progressive repairs and resolution . Work as a member of local team to provide efficient service delivery… more
- City of New York (New York, NY)
- …with various interagency task forces, working groups, and the City's Contract Dispute Resolution Board; - Assisting in the resolution of disputes regarding ... contract registration issues, vendor protests and audit findings with the Office of the Comptroller; drafting and reviewing responses to audit findings; - Draft procurement related rules and coordinate CAPA processes; - Provide training and technical… more