- NASCO (Harrisburg, PA)
- …this role drives strategic planning, proactive performance monitoring, and incident resolution to minimize downtime and ensure business continuity. The Lead Network ... Conditions:** + **Location** : Home Office/Remote + Schedule flexibility - outage resolution and scheduled maintenance windows require off-hours support + Must be… more
- Omnicell (Allentown, PA)
- …of communication to ensure proactive, solution-oriented problem identification and resolution . + Responsible for basic troubleshooting and maintenance of automation ... manager and customer, to ensure proactive, solution-oriented problem identification and resolution . + Maintain a high level of customer satisfaction by aligning… more
- SAP (Newtown Square, PA)
- …organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. . Present the intricacies of the ... measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. . Support the… more
- TE Connectivity (Middletown, PA)
- …STR (Straight Through Rate) + CES (Customer Effort Score) + FCR (First Contact Resolution ) + NPS (Net Promoter Score) + Conduct root-cause analysis of issues + ... + Streamlining processes + Eliminating inefficiencies **Technical Support and Problem Resolution ** + Address technical inquiries using internal resources + Provide… more
- ICON Clinical Research (Blue Bell, PA)
- …team, including regular checks on team health and identification and resolution (including escalation to the appropriate level) of team performance issues. ... project performance + Serving as the escalation point for project managers in resolution of customer or cross-functional issues that cannot be resolved at the… more
- NASCO (Harrisburg, PA)
- …integrations with other enterprise applications. Contributes to incident resolution , system enhancements, migrations, and best practice implementations within ... and reporting + Collaborates with vendors and Microsoft Support for issue resolution and service improvements + Assists in migrations, upgrades, and deployments of… more
- Commonwealth of Pennsylvania (PA)
- …policies, or procedures. I have referred adversarial situations to others for resolution . + C. I have experience providing technical assistance/information to staff ... college-level coursework related to communication, public speaking, public relations, or conflict resolution . + E. I have NO experience or training related to this… more
- Wells Fargo (Stroudsburg, PA)
- …+ Review and analyze moderately complex customer concerns for possible resolution though discretionary application of applicable resolution protocols + ... Escalate banking related issues or business risks that require an in-depth evaluation + Advise customers on various aspects of recommended and available financial options and services + Maintain deep knowledge and understanding of Wells Fargo's banking, credit… more
- AscellaHealth (Berwyn, PA)
- …ensure seamless service delivery and alignment with client expectations. + Issue Resolution : Regularly interfaces with the client to collect information relating to ... any issues. Lead the resolution of client issues with urgency and professionalism, coordinating with internal stakeholders to drive root cause analysis and long-term… more
- Highmark Health (Harrisburg, PA)
- …medium projects, when applicable. + Accountability for escalated or complex issue resolution . + Develop business and pharmacy benefit solutions to satisfy mutually ... agreed upon goals and objectives; conduct problem solving resolution and decision making sessions for complex issues and projects; promote a culture of performance… more