- Mitsubishi Chemical Group (Reading, PA)
- …Train production staff on quality standards, inspection techniques, and issue resolution . + Investigate root causes of quality issues and implement ... Perform internal audits to ensure compliance with quality standards. + Support resolution of M3 transactional errors. + Perform additional duties as required.… more
- Citizens (Pittsburgh, PA)
- …and technology teams to define milestones and influence timely delivery, impediment resolution and efficiency in new ways of working, testing and learning over ... cross-team collaboration and decision-making, as well as timely delivery and impediment resolution . Champion new ways of working and problem solving across teams.… more
- Cella Inc (Malvern, PA)
- …ticket records. Strong collaboration with technology partners on triaging and resolution of production issues. Escalate critical incidents promptly with appropriate ... Provide functional guidance to end users and proactively communicate resolution status. Stakeholder Engagement Partner with stakeholders to resolve production… more
- Deloitte (Mechanicsburg, PA)
- …and support activities of Oracle Field Service. + Lead incident management, problem resolution , and root cause analysis for field service issues. + Ensure data ... service management platforms- + Proven experience in incident management, problem resolution , and conducting root cause analysis for complex technical or operational… more
- Comcast (Willow Grove, PA)
- …SSL certificates for all supported web servers. + Actively participates in problem resolution , using knowledge about systems which are under his or her direct ... or any other basis protected by applicable law. **Skills:** Problem Resolution ; Incident Response Operations; Response Time; Researching; Troubleshooting; Dynamic Ad… more
- ITW (Harrisburg, PA)
- …and trusted business advisor in the organization. Handles customer issues to resolution . Marshalls resources such as software support, and engineering service, in ... identifies customer issues and takes corrective actions to bring a resolution . Ensures high levels of customer satisfaction. Ensures timely and successful… more
- ATI (Washington, PA)
- …and external customer requirements and represent ATI SRP when managing efficient resolution of external claims. + Manage customer complaints and deliver efficient ... resolution to meet ATI SRP expectations. + Support product certification and compliance issues for all product, process and quality specifications. + Partner with the… more
- CVS Health (Harrisburg, PA)
- …enhancements, projects, models), user acceptance testing, training, issue analysis & resolution , trending, and Segment/Enterprise reporting. You will be required to ... Extensive Anaplan model experience to support users/businesses/segments for issue analysis/ resolution . **Preferred Qualifications:** + Process improvement and technology methodologies… more
- GovCIO (Harrisburg, PA)
- …provide tailored guidance. + Escalate issues appropriately while maintaining ownership through resolution . + Provide clear and reassuring guidance to end users while ... performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). + Stay composed and professional… more
- GE HealthCare (Erie, PA)
- …* Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement ... and objectives. * May assist more experienced technicians on progressive repairs and resolution . Work as a member of local team to provide efficient service delivery… more