- Carrington (Coraopolis, PA)
- …an initial review of the item to determine proper next steps for resolution . + Distribution of customer requests to appropriate internal business units for handling ... and resolution . + Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included… more
- The Hershey Company (Hershey, PA)
- …and track customer orders with third party transportation providers *Ensure timely resolution of escalated issues on behalf of the customer *Develop and maintain ... stakeholders and foster collaboration to serve customer needs *Coordinate the resolution and response to internal and external inquiries and engage functional… more
- Utilities Service, LLC (Reading, PA)
- …Superior problem-solving and technical computer skills to provide Support Desk ticket resolution + Prior experience with support of data, databases, and Support Desk ... + Ability to work from office setting 100% of time + Ability to travel with possible overnight stays (5 - 10%) + Ability to handle and track hardware in support of software and user + Prior experience training or supporting training on software/s to new or… more
- GE HealthCare (PA)
- …area. Eventually may assist more experienced technicians on progressive repairs and resolution with the proper training. * Observe communications with customers as ... directed, to ensure resolution and proper follow-up, leading to customer satisfaction. * Observe documentation of repair actions and submission of reports/summaries… more
- Cengage Group (Philadelphia, PA)
- …across multiple systems, browsers, and applications. **Problem Solving & First-Contact Resolution :** + Identify issues quickly, determine the underlying cause, and ... **De-escalation & Customer Advocacy:** + Use emotional intelligence and conflict- resolution techniques to de-escalate tense or emotionally charged situations. +… more
- GE HealthCare (PA)
- …policies & procedures. * Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. * Learn and ensure ... equipment. * Mentor with and assist more experienced technicians on progressive repairs and resolution , and will work as a member of the local team to provide… more
- Arkema (Radnor, PA)
- …with plants and terminals to resolve supply chain challenges. + Issue Resolution Resolve crisis situations during and after business hours while maintaining strong ... and close complaints in BU systems, assign investigations, and manage resolution . Investigate and resolve residuals and credit issues, process adjustments within… more
- Oracle (Harrisburg, PA)
- …engineering division You will work independently on development and issue resolution , ensure timely delivery of project artifacts, and provide comprehensive support ... potential risks, problem areas and develop procedures that provide effective workarounds/ resolution customer(s). + You have a broader view across multiple processes… more
- Eaton Corporation (Moon Township, PA)
- …Provide customer service support. * Negotiate customer discrepancies or disputes to resolution and document root cause. * Research and reconcile customer payments. * ... in accordance with established limit of authority matrix. * Support deduction resolution efforts of deduction analyst(s) assigned to portfolio. * Participate in… more
- Geisinger (Wilkes-Barre, PA)
- …and duties as assigned. + Assists in testing for releases, patches, problem resolution , new solutions, etc. + Reviews and manages error reports associated with the ... job duty being performed. Provides resolution . + Responsible for maintaining office supplies, ensuring adequate stock levels. Communicates to Health Records… more