- Cella Inc (Malvern, PA)
- …ticket records. Strong collaboration with technology partners on triaging and resolution of production issues. Escalate critical incidents promptly with appropriate ... Provide functional guidance to end users and proactively communicate resolution status. Stakeholder Engagement Partner with stakeholders to resolve production… more
- Deloitte (Mechanicsburg, PA)
- …and support activities of Oracle Field Service. + Lead incident management, problem resolution , and root cause analysis for field service issues. + Ensure data ... service management platforms- + Proven experience in incident management, problem resolution , and conducting root cause analysis for complex technical or operational… more
- ITW (Harrisburg, PA)
- …and trusted business advisor in the organization. Handles customer issues to resolution . Marshalls resources such as software support, and engineering service, in ... identifies customer issues and takes corrective actions to bring a resolution . Ensures high levels of customer satisfaction. Ensures timely and successful… more
- ATI (Washington, PA)
- …and external customer requirements and represent ATI SRP when managing efficient resolution of external claims. + Manage customer complaints and deliver efficient ... resolution to meet ATI SRP expectations. + Support product certification and compliance issues for all product, process and quality specifications. + Partner with the… more
- Comcast (Willow Grove, PA)
- …SSL certificates for all supported web servers. + Actively participates in problem resolution , using knowledge about systems which are under his or her direct ... or any other basis protected by applicable law. **Skills:** Problem Resolution ; Incident Response Operations; Response Time; Researching; Troubleshooting; Dynamic Ad… more
- CVS Health (Harrisburg, PA)
- …enhancements, projects, models), user acceptance testing, training, issue analysis & resolution , trending, and Segment/Enterprise reporting. You will be required to ... Extensive Anaplan model experience to support users/businesses/segments for issue analysis/ resolution . **Preferred Qualifications:** + Process improvement and technology methodologies… more
- Comcast (Philadelphia, PA)
- …branch spins cadence to optimize automation effectiveness **Risk Management & Issue Resolution ** + Track release blockers, lead troubleshooting efforts, and ensure ... resolution before each release window + Coordinate rollback plans, incident response, and remediation processes **Process Improvement & Standards** + Define and… more
- GovCIO (Harrisburg, PA)
- …provide tailored guidance. + Escalate issues appropriately while maintaining ownership through resolution . + Provide clear and reassuring guidance to end users while ... performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). + Stay composed and professional… more
- GE HealthCare (Erie, PA)
- …* Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement ... and objectives. * May assist more experienced technicians on progressive repairs and resolution . Work as a member of local team to provide efficient service delivery… more
- Constellation (Pottstown, PA)
- …of pending or future schedule discrepancies and recommends options for resolution . Additionally, will assist in calculating project earned values. The Senior ... and risks to Project Management leadership and recommends options for resolution . **Primary Duties and Accountabilities** + Coordinate, develop and Update discipline… more
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