- Kyndryl (Harrisburg, PA)
- …architectures. + Deliver measurable outcomes such as improved first-call resolution , reduced handle time, and enhanced customer satisfaction. **Operational ... workflows into real-time call flows to support care gap closure and faster resolution . + Partner with CCaaS architects to build future-proof architectures with EHR,… more
- WESCO (Pittsburgh, PA)
- …support for large-scale distributed software applications + Facilitate incident resolution via triage, communication, engagement, escalation, and documentation + ... from Associate Engineers and Engineers and takes it to the resolution . **Qualifications:** + Bachelor's Degree - Engineering related discipline required; Master's… more
- PPL Corporation (Allentown, PA)
- …maintenance functions with engineering analysis, troubleshooting, problem identification, problem resolution activities. + Assists Engineers with large projects, as ... maintenance functions with engineering analysis, troubleshooting, problem identification, problem resolution activities. + Assists Engineers with large projects, as… more
- CVS Health (Harrisburg, PA)
- …client expectations and business needs related to plan drafting and issue resolution . Designs and implements processes to ensure efficient, accurate drafting, with a ... claims, customer service, and client management-to ensure effective issue resolution and maintain strong working relationships. + Stay informed about… more
- Adecco US, Inc. (Philadelphia, PA)
- …FRM provides expert guidance on benefit investigations, prior authorizations, claims resolution , and appeals. This client- and customer-facing role requires strong ... access and reimbursement barriers for assigned therapies. 2. Lead the resolution of high-impact reimbursement cases by overseeing benefit investigations, prior… more
- PNC (Pittsburgh, PA)
- …* Act as escalation point for critical incidents, ensuring timely resolution and root cause analysis * Collaborate with Engineering, Infrastructure, Security, ... and Application teams on solution design and incident resolution * Maintain technical documentation, SOPs, and ensure compliance with data governance policies *… more
- WellSpan Health (York, PA)
- …care or service on-the-spot, and makes recommendations for permanent/long term resolution . + Anticipates and resolves patient/family concerns in a timely manner. ... Required **Knowledge, Skills, and Abilities:** + Excellent communication/interpersonal, conflict resolution , problem-solving, confrontational and other leadership skills. WellSpan Health's… more
- Verint Systems, Inc. (Harrisburg, PA)
- …insights and recommendations to engineering and product teams + Track and drive resolution of root causes, ensuring long-term fixes are implemented + Build strong ... require + Mentor teams on best practices in problem identification, analysis, and resolution . **Minimum Requirements:** + 5 years experience in ITSM, SRE or DevOps… more
- PNC (Pittsburgh, PA)
- …As a key player in IT Production Support, you'll drive incident resolution , platform stability, and cross-functional collaboration across RND, Test, QA, and ... of business running on PNC's middleware platform. * Lead incident troubleshooting, resolution , and root cause analysis for middleware-related issues. * Partner with… more
- Pfizer (Collegeville, PA)
- …ancillary systems. This role combines people and vendor management, issue resolution leadership, and technical depth in SAP troubleshooting and system operations. ... and related platforms. + Own incident and problem management lifecycle, ensuring timely resolution of SAP and integration issues. + Drive root cause analysis (RCA)… more