- Pfizer (Collegeville, PA)
- …ancillary systems. This role combines people and vendor management, issue resolution leadership, and technical depth in SAP troubleshooting and system operations. ... and related platforms. + Own incident and problem management lifecycle, ensuring timely resolution of SAP and integration issues. + Drive root cause analysis (RCA)… more
- Verint Systems, Inc. (Harrisburg, PA)
- …features + Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible + Review documentation and guides created by more ... with databases: SQL + Ability to take ownership of assignments and drive to resolution + Ability to work in a fast-paced, high-energy environment + Knowledge of… more
- Ensono (Philadelphia, PA)
- …members and other areas with technical questions and problem resolution . Monitoring andtuning ofsystems software. Functional knowledge, use of z/OS ... z/OS and/or ISV products) in support of Software Lifecycle Management + Incident / Problem resolution ** ** **z/OS & Tools your main tasks are related to: ** +… more
- Philadelphia Insurance Companies (Bala Cynwyd, PA)
- …research production support issues, advocate for business users, and manage resolution of production defects through production deployment. + Identify, evaluate, and ... recommend potential solution options. Support the resolution via projects and enhancements through production deployment. + Participate in the full software… more
- Sharecare (Harrisburg, PA)
- …are answered within the established Service Level Agreements. + **Complaint Resolution ** **: Handle escalated customer complaints or complex issues.** + Communicate ... Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions. + **Training and Development** **:… more
- Broadcom (Pittsburgh, PA)
- …advice on possibly providing an existing fix - Allow SE to create a resolution and provide to the customer - Handle multiple cases efficiently and provide clear ... communication to colleagues or SE to prevent issue aging before a resolution is found - Follow documented guidelines for case hygiene to provide clear, concise, and… more
- ThermoFisher Scientific (Pittsburgh, PA)
- …invoicing to cash collection and serving as the primary contact for problem resolution within a portfolio of 200-400 accounts, totaling upwards of $20M.** **Key ... **Leverage relationships across departments and business units to improve problem resolution and drive action plan completion.** + **Proactively identify problems… more
- EMCOR Group (Chester, PA)
- …for facility managers providing administrative and process support ensuring timely resolution to requests, ensuring accurate site data and administrative compliance ... to Customer Satisfaction reports completed by client. Ensure appropriate resolution to problems identified during facility inspections. Cultivate and maintain… more
- CVS Health (Harrisburg, PA)
- …assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available ... factors and address complex clinical indicators which impact care planning and resolution of member issues. - Using advanced clinical skills, performs crisis… more
- Acxiom (Harrisburg, PA)
- …Customer Data Platform - RTCDP). + Integrations will cover Identity resolution , digital recognition, paid media connectors, customer and prospect data configuration, ... implementation, and integrations, including schema design (XDM), datasets, identity resolution , and AEP Data Collection. + Expertise in Adobe Experience… more