- Deloitte (Philadelphia, PA)
- …manages incident escalation, provides expertise in system troubleshooting and functional issue resolution , and acts as a key point of contact between business users, ... root cause analysis, and drives operational improvements and successful case resolution . The POD Lead also mentors junior support staff, maintains documentation,… more
- Sedgwick (Harrisburg, PA)
- …and legal inquiries or disputes, and developing strategies to bring cases to satisfactory resolution , and would like to join one of the premier teams in the ... disputes; to develop a strategy to bring a case to satisfactory resolution . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Reviews/acts on reports/forms; responds to… more
- Cardinal Health (Harrisburg, PA)
- …customer business through contract administration, customer orders, and problem resolution . The Representative II, Customer Service Operations is responsible for ... acting as a liaison in problem-solving, research and order problem/dispute resolution . **_Responsibilities_** + Offer professional and timely service as a… more
- ThermoFisher Scientific (Pittsburgh, PA)
- …other groups to ensure smooth processes. + Oversee detection, response, resolution , critical issue management, and reporting of service-impacting events and ... the rollout to include training, automation, incident reporting, and resolution . + Apply metrics and trend analysis to reduce...metrics and trend analysis to reduce Mean Time To Resolution (MTTR), improve First Contact Resolution (FCR),… more
- Guthrie (Sayre, PA)
- …appeal or charge correction. Teams with Insurance Billing Specialist II and Denial Resolution staff to work projects, request guidance on more complex billing issues ... or submission issues. 2. Works closely with a Denial Resolution Specialist or Billing Specialist II mentor to cross...claims that require correction or appeal. 9. Provides timely resolution of credit balance as identified and/or assigned. 10.… more
- Cayuse Holdings (Harrisburg, PA)
- …+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. + Operates within established guidelines ... and integrations). + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management… more
- Grifols Shared Services North America, Inc (Philadelphia, PA)
- …relationship management and collaborating with interdepartmental teams to ensure proper resolution and close out of regulated documentation in the CRM system. ... that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint + Escalates customer...such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised + Responsible for accurate and… more
- TD Bank (Media, PA)
- …issues on the Teller line, determining the most appropriate course of action for resolution , or escalates as required + Leads by example and coaches Teller team on ... are met + Supports and coaches frontline colleagues on effective customer complaint resolution + Assists with maintaining a professional and inviting space in all… more
- Guthrie (Sayre, PA)
- …creates and runs reports as needed to be used in the resolution of outstanding claims (ex. trending, projects, worklists) Identifies trends and provides ... Analyst, Supervisor, Manager and/or Director to provide recommendations and resolution . 7. Works with team and payers to ensure...7. Works with team and payers to ensure timely resolution of credit balances as assigned. Aids in the… more
- PNC (Pittsburgh, PA)
- …profitability, capital optimization activities including securitizations, and recovery and resolution planning. This team works closely with executive management, ... * Corporate Treasury's team's activities related to recovery and resolution planning, including scenario design and related analytics, trigger framework,… more