- Cardinal Health (Harrisburg, PA)
- …customer business through contract administration, customer orders, and problem resolution . **_Job Summary_** The Representative II, Customer Service Operations is ... acting as a liaison in problem-solving, research and order problem/dispute resolution . **_Responsibilities_** + Offer professional and timely service as a… more
- CVS Health (Harrisburg, PA)
- …departments to correct any potential issue, determining root cause, and bringing final resolution to the complaint. Resolution responses must be timely and ... customer calls and elevated issues + Ability to document resolution in written communication to beneficiaries in a professional...departments as necessary to establish the root cause and resolution of the issue + Ability to toggle between… more
- Select Medical (Mechanicsburg, PA)
- …of contact to report problems, make inquiries, and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily ... assigned to an available Help Desk staff member for resolution . The Support Specialist I reports to the Help...to understand and engage the proper rules for problem resolution and escalation. **Responsibilities** + Ensure customer satisfaction by… more
- PPL Corporation (Allentown, PA)
- …in contracting decisions. Identify contract obligations on PPL, develop dispute resolution processes and options, and assist in contract final closure. ix. ... the Contract Management team), identify upcoming contract obligations, develop dispute resolution options, and assist in contract final closure. Oversight on the… more
- Penn Medicine (Lancaster, PA)
- …works closely with patients to understand their financial concerns and provides immediate resolution or coordinates resolution with a Financial Counselor II or ... party. + Attempts to understand patient needs and offers guidance and resolution of issues through collaboration with team members and outside departments. +… more
- PNC (Pittsburgh, PA)
- …position will require general platform support - including troubleshooting, issue resolution and on-call duties. Responsibilities may include: - Install and ... development teams (both on and offshore) - Work with vendor on issue resolution - Troubleshooting, incident root-cause analysis and resolution - Coordinate… more
- Cayuse Holdings (Harrisburg, PA)
- …+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and ... and integrations) + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage… more
- TD Bank (Montgomeryville, PA)
- …issues on the Teller line, determining the most appropriate course of action for resolution , or escalates as required + Leads by example and coaches Teller team on ... are met + Supports and coaches frontline colleagues on effective customer complaint resolution + Assists with maintaining a professional and inviting space in all… more
- Ensono (Philadelphia, PA)
- …+ Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer, as required to provide ... best response time. + Take actions to implement circumvention/ resolution and verify results. + Communicate to both customer and management the status of issues at… more
- UPMC (Pittsburgh, PA)
- …purchase to pay functions: Purchasing/eProcurement, invoice management and invoice exception resolution , return product and credit memo validation, vendor and end ... defined policies and procedures. + Reconcile and support the resolution of transactions appearing on vendor statements/statement of account....PO number with an applied focus on root cause resolution and compliance to UPMC's NO PO, NO PAY… more