- Broadcom (Pittsburgh, PA)
- …concurrent cases. Collaborate with other team members in case management and resolution . + Analyze customer provided data and perform research to formulate potential ... content. + Adhere to best practices and case hygiene in the case resolution methodology. + Participate in the weekend on-call rotation for Severity 1 support.… more
- Oracle (Harrisburg, PA)
- …+ Ensure a partner-friendly working environment with open communication, strong conflict resolution and negotiation skills + Assist with the development of NAAC ... in formal presentations. + Team-friendly with open communication, strong conflict resolution and negotiation skills + Outstanding customer service with attention to… more
- Oracle (Harrisburg, PA)
- …center engineering teams to conduct reliability studies, debugging, and expedited resolution of hardware/data center infrastructure issues. + Working knowledge of ... systems. + Conduct design/debug investigations and support failure analysis and resolution activities for platforms and data center infrastructure. + Design and… more
- Aegon Asset Management (Philadelphia, PA)
- …critical path milestones across initiatives, facilitating risk management, issue escalation/ resolution , scope change and implementation planning. + Manage dashboard ... teams accountable for meeting goals and objectives. + Direct problem resolution , decision making, communications and other associated activities during all phases… more
- AECOM (Philadelphia, PA)
- …DSO, G&A, project delivery, client satisfaction, staff utilization, safety, claims resolution and quality. **Capability Development (People, Practice and Tools)** + ... DSO, G&A, project delivery, client satisfaction, staff utilization, safety, claims resolution and quality. + Experience growing of a regional business and… more
- MSC Industrial Supply Co. (Jonestown, PA)
- …purpose. + Communicates customer issues and trends to leadership to ensure timely resolution and improvements in the customer overall experience. + Achieves the goal ... through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries. + Drives the MSC Culture in the department and… more
- Oshkosh Corporation (Mcconnellsburg, PA)
- …and AIOps practices to improve monitoring, reduce mean time to resolution , and proactively identify issues. + Advance automation through Infrastructure-as-Code ... IBM DS storage. + Strong understanding of ITIL processes, incident resolution , and stakeholder engagement. + Demonstrated skills in troubleshooting, CL scripting,… more
- Trellix (Harrisburg, PA)
- …matters. The consultant also communicates, coordinates, and facilitates problem resolution and other customer issues with Trellix Customer Success Managers, ... will lead or participate in technical troubleshooting efforts and problem resolution , including assessment, hands-on tasks, log reviews, performing triage tools,… more
- Coinbase (Harrisburg, PA)
- …* Participate in an on-call support rotation to provide timely troubleshooting and resolution of urgent issues. *What we look for in you (ie. job requirements):* ... of the stack * This role requires on-call availability to ensure swift resolution of issues outside regular business hours. *Nice to haves:* * Experience designing… more
- Highmark Health (Harrisburg, PA)
- …which can be used for education of network providers, identification and resolution of quality issues and inappropriate claim submission. The incumbent is expected ... to identify potential discrepancies in provider billing practices and intervene for resolution and education or if necessary involve Special Investigation Unit or… more
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