- PNC (Pittsburgh, PA)
- …less work interruption for local Field Service markets through immediate resolution of "remotely resolvable" client incidents allowing greater client productivity. - ... Incident Management process **Job Description** + Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to… more
- SitusAMC (Plymouth Meeting, PA)
- …successful and unsuccessful decisions made, and actions taken, through to final resolution + Apply company approved diagnostic utilities to aid in troubleshooting + ... FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including installing and upgrading… more
- Datavant (Harrisburg, PA)
- …ownership of customer issues reported and seeing problems through to resolution . Researching, diagnosing, troubleshooting and identifying solutions to resolve system ... Act as the first point of contact for issue resolution . + Research and identify solutions to software issues...account setup and configuration + Track issues through to resolution , within agreed time limits + Properly escalate complex/… more
- American Express Global Business Travel (Harrisburg, PA)
- …the primary escalation point for critical customer-impacting vendor issues, driving resolution and long-term improvement. + Partner with vendors to continuously ... focused on elevating customer satisfaction, reducing errors, and increasing first-contact resolution . + Provide structured coaching to vendor leadership teams to… more
- Comcast (Philadelphia, PA)
- …Responsible for responding to requests regarding technical questions, problem resolution related to company products, equipment, billing, and other customer ... When appropriate, follow established escalation procedures to expedite prompt resolution . + Demonstrates functional skill in communicating and explaining basic… more
- Ricoh Americas Corporation (West Chester, PA)
- …skills and knowledge of legacy tools and systems, analysis and problem resolution , escalation, data analysis. Required to work closely with other departmental ... representatives for analysis, review, escalation and resolution . Requires excellent customer service and follow up skills....these issues to management as needed to ensure timely resolution . �. Maintains related files and control records in… more
- Vanguard (Malvern, PA)
- …clients, proactively ensuring client satisfaction, loyalty, and effective issue resolution . + Strategically align project deliverables with client objectives and ... drive improvements in operational excellence. + Facilitate proactive conflict resolution by mediating cross-functional challenges, aligning stakeholder expectations, and… more
- Grant Thornton (Philadelphia, PA)
- …regarding GT's applications and services + Own issues and bring them to resolution as quickly as possible while providing proactive updates + Strong communication ... escalation path when troubleshooting complex laptop issues for quick resolution + Participate in MIM calls for their offices...the Knowledge Base + Communicate knowledge gaps in issue resolution + Ensure tickets are properly updated and asset… more
- St. Luke's University Health Network (Allentown, PA)
- …causing the denial and takes the necessary action to resolve the denial and/or resolution of the account. + Seeks resolution to problematic accounts and payment ... goal of receiving accurate payments and maximum reimbursement. + Statuses claims resolution , appeals and corrected claims via payer websites when possible. PHYSICAL… more
- TD Bank (Philadelphia, PA)
- …to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution ... requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with Store Leaders for Lobby Leadership + Acts… more