- Compass Group, North America (Collegeville, PA)
- …+ Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management. + Executes all aspects of videoconference support ... including call set up, end user training, troubleshooting, and follow through on escalation of issues. + Provides consultation and education to all levels of end users on presentation technologies. + Troubleshoots audiovisual and videoconferencing related… more
- Datavant (Harrisburg, PA)
- …improvement opportunities and coding issues to appropriate personnel for follow up and resolution . + Maintain a 95% coding accuracy rate and a 95% accuracy rate ... for APC assignment and meet site-designated productivity standards. + Be responsible for tracking continuing education credits to maintain professional credentials. + Attend Datavant Health sponsored education meetings/in-services. + Demonstrate initiative and… more
- US Foods (Altoona, PA)
- …one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example. Discuss associate performance with ... Sr. Warehouse Managers and create plans to address gaps. * Create a cohesive organization by keeping lines of communication open and directing workforce to ensure efficient workflow. * Direct and supervise the work and productivity of associates within the… more
- Santander US (Conshohocken, PA)
- …educate them on self-service options. + Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively. + Communicate ... clearly and effectively with customers in person, over the phone, or through digital channels. + Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. + Responsibilities may extend to supporting nearby… more
- Geisinger (Wilkes-Barre, PA)
- …and employees to share necessary information and coordinate to achieve a reasonable resolution , which may occur in a meeting forum. + Educates patients and families ... about reasonable service expectations and their rights and responsibilities. + Prepares and provides written and verbal responses to address patient service concerns in accordance with the organization's service standards. + Consults and collaborates with… more
- Highmark Health (Harrisburg, PA)
- …+ Responsible for completing all necessary field (externally) investigative work for resolution or alleged fraud/waste and abuse cases or special projects. + ... Provides advisory support as needed to internal and external law enforcement and regulatory agencies, Credentialing or Medical Review Committee. + Engages in delivery of audit results and overpayment negotiations.Responsible for recovery/ savings of… more
- US Foods (Greensburg, PA)
- …through one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example. Ensure all drivers and other ... Transportation department associates are appropriately trained in job duties as well as safety and legal responsibilities. * Oversee and develop drivers and Transportation associates by discussing performance with Sr. Transportation Managers and creating plans… more
- Air National Guard Units (Gap, PA)
- …with internal and external functions for Internet Protocol (IP) address resolution . Analyze equipment and software reliability and utilization to identify and ... correct problem areas and to establish network performance levels. Perform in-depth analysis of automated and manual systems related to proposals for change, in order to develop or modify information systems to meet tactical network user requirements.… more
- SolomonEdwards (Harrisburg, PA)
- …parties. - Interact with multiple departments to expedite processing and/or issue resolution . - Perform other related duties as required and assigned. - Demonstrate ... behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local… more
- Modivcare (Philadelphia, PA)
- …transportation provider or member grievances to the appropriate department for resolution . + Supports documentation of trip corrections, mileage or cost adjustments, ... cancellations, and retroactive trip entries in line with company policies. + Answers incoming calls on the Transportation Provider call line. + Participates in required meetings and contributes to other projects or duties as assigned. We are interested in… more