- Penn Medicine (Bala Cynwyd, PA)
- …resolving/directing caller concerns to the right individual or department for resolution . Displays characteristics of inquiry, empathy, courtesy and respect during ... communication with customers. Assists Call Center Nurses in the collection of patient data including review of past medical, vital signs, chief complaint, symptoms, concerns, current medications for assessment by licensed staff. Documents patient information… more
- Cardinal Health (Harrisburg, PA)
- …healthcare provider offices, SPs, and customers, striving for one-call resolution **Qualifications:** + 2-4 years of industry experience with patient-facing ... or high touch customer interaction experience preferred + Fluency in Spanish required + Previous Hub or Patient Support Service experience preferred + High School diploma or equivalent preferred + Knowledge of Medicare (A, B, C, D), Medicaid & Commercial… more
- CVS Health (Harrisburg, PA)
- …or Smart Front End + Strong communication, critical thinking, problem resolution and interpersonal skills. **Education** + Associate degree or equivalent combination ... of education and experience. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the… more
- SHI (Harrisburg, PA)
- …negotiation opportunities, initiate discussions, and contribute to conflict resolution . Organization: Can effectively coordinate multiple projects, delegate tasks ... where appropriate, and employ advanced organizational tools and methods. Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. Professionalism: Can proactively seek out challenges,… more
- Cytel (Harrisburg, PA)
- …risks or delays and escalate appropriately to ensure proactive resolution . **Stakeholder Communication** + Facilitate regular project meetings, prepare agendas, ... and document action items. + Communicate effectively with cross-functional teams including Data Management, Clinical Operations, and IT. + Ensure alignment across stakeholders and maintain transparency on project status. **Documentation & Reporting** + Track… more
- EMCOR Group (Norristown, PA)
- …validity of potential issues and to determine the root cause and best resolution of verified issues. Attend meetings and regularly communicate with team members and ... business stakeholders. **Qualifications:** Education Bachelor's degree in Computer Sciences/Engineering or Finance/Accounting, other associated discipline, or equivalent technical experience. Business Experience Minimum 2-3 years of related FP&A experience… more
- SitusAMC (Harrisburg, PA)
- …Provide insights to leadership to support decision-making. + **Troubleshooting & Issue Resolution ** : Act as the primary point of contact for CRM-related issues, ... resolving problems in a timely manner, and managing system upgrades. + **Documentation:** Maintain clear documentation for CRM processes, customizations, and system changes to ensure continuity and knowledge sharing. + Other activities as may be assigned by… more
- CVS Health (Harrisburg, PA)
- …and maintain relationships with stop loss carriers to support case resolution and negotiation efforts. + Clearly articulate Meritain's services, underwriting ... philosophy, and new initiatives to internal and external stakeholders. **Process Improvement & Strategic Support** + Lead or contribute to departmental projects and continuous improvement initiatives aimed at enhancing productivity, accuracy, and customer… more
- CGI Technologies and Solutions, Inc. (Pittsburgh, PA)
- …in the lower environments, log defects in defect management system for resolution . Provide issue walkthroughs to the developers or software engineers. * Report ... testing results/ metrics to the QA manager and other project stakeholders. * Partner with product teams to design and develop acceptance criteria and BDD tests * Report progress, test metrics and results to the project stakeholders * Perform all activities… more
- UPMC (Pittsburgh, PA)
- …and various customer related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure customer satisfaction while ... maintaining call servicing and quality standards. **Responsibilities:** + Actively maintain worklist open cut logs and follow up within the designated time standards. + UPMC Health Plan Provider Service Representative must adhere to the following service level… more