- Carrington (Coraopolis, PA)
- …to identify root causes and be able to execute a plan of action for resolution . + Collaborate with other business units daily to assess appropriate resolution ... summarizing results of investigations, outcomes of actions taken, and final resolution . + Compile all corresponding supporting documentation relevant to the… more
- AmeriHealth Caritas (Newtown Square, PA)
- …the Payment Integrity Support Desk to ensure timely and high-quality issue resolution and feedback integration. This role is critical to sustaining and optimizing ... the Payment Integrity Support Desk function to ensure prompt triage and resolution of provider and internal inquiries + Monitor service levels, identify trends… more
- Sedgwick (Harrisburg, PA)
- …Repair Solutions internal payment team. + Assists with research, review and resolution of carrier issues/concerns.Communicates and coordinates resolution to all ... skills, including efficient use of MS Excel + Excellent problem solving and resolution skills + Strong organizational skills + Ability to maintain confidentiality +… more
- Highmark Health (Harrisburg, PA)
- …Key business contact throughout numerous business units that may assist in the resolution of issues or problems. + Access, review, utilize, contribute content to and ... modeling, system testing activities, lead initial problem identification and resolution activities, maintains program/system documentation and prepares/maintains operations documentation… more
- Raymond James Financial, Inc. (Pittsburgh, PA)
- …well as internal and external customers by performing research and complex issue resolution for C&I and Agented loans + Leads communication for the participation ... desk; including inquiries, complex research and issue resolution + Ensures ticklers/exceptions are maintained and kept up to date + Ensures letter of credit… more
- The Hertz Corporation (Philadelphia, PA)
- …management opportunities including revenue per unit, etc. + Handle or assist in the resolution of customer service issues + Ensure a high level of customer service ... area goals + Coach all staff and empower staff to engage in problem resolution and customer relations + Be active in attending/hosting outside sales meetings or… more
- Public Consulting Group (Harrisburg, PA)
- …successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket. + Apply appropriate troubleshooting ... Access knowledge bases, and frequently asked questions resources to aid in problem resolution . + Identify and learn appropriate software used and supported by the… more
- CAI (Lyon Station, PA)
- …administer voice solutions for over 1,500 users, providing support and resolution for Avaya VoIP systems, programming phone sets, managing voicemail, troubleshooting ... station cabling and jacks + Assist in identification and resolution of other vendor line/circuit problems + Troubleshoot issues...+ Coordinate and act as focal point for problem resolution involving service provider + Performs other duties as… more
- Wolters Kluwer (Harrisburg, PA)
- …with customer support and product management as a customer advocate to ensure speedy resolution of customer issues. + Act as a domain SME, product SME, and customer ... advocate to achieve quick customer issue resolution . + Serve as the account first line of...understanding of sales methodologies and practices. + Complex Issue Resolution : Proficiency in addressing and resolving intricate client issues… more
- TD Bank (Exton, PA)
- …responds to and follows up on debt margin issues to ensure timely resolution and compliance with regulatory requirements. **Depth & Scope:** + Collaborates with the ... and other specialized transactions + Manages brokerage trade corrections, ensuring prompt resolution and minimal client impact + Responds to inquiries and oversee… more
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