- M&T Bank (Birdsboro, PA)
- …customer assets. + Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and ... guidance to improve and reduce future problem resolution /escalations. + Engages with all team members and business partners as appropriate. + Independently processes… more
- TD Bank (Philadelphia, PA)
- …as a Customer advocate in improving customer financial confidence, providing customer resolution , proactive tips and insights on saving time & money + Consistently ... experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution + Engages in lobby… more
- PNC (Pittsburgh, PA)
- …+ Reviews and oversees incident requests, priorities, escalation and resolution activities. Leads complex problem identification, evaluation, analysis and ... resolution producing. + Coordinates with others on strategies to improve change management, process effectiveness, and build action plans for incident recovery. +… more
- Cardinal Health (Harrisburg, PA)
- …patient/physician inquiries and concerns in a timely manner + Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate ... trends to management + Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client + Ability to… more
- Citizens (Pittsburgh, PA)
- …efforts + Coordinate branch hardware deployments, ensuring timely issue resolution and proactive troubleshooting to enhance the internal customer experience ... experience Skills + Service Excellence + Time Management + Issue Resolution /Escalation + Customer Centricity + Personal Initiative + Cross-functional collaboration +… more
- The Cigna Group (Philadelphia, PA)
- …Management, and other stakeholders to ensure coordinated incident handling and timely resolution + Oversee root cause analysis and corrective action planning to ... privacy incidents + Ensure thorough investigation, careful documentation, and timely resolution of incidents in a high-volume, fast-paced environment + Develop and… more
- MSC Industrial Supply Co. (Jonestown, PA)
- …concerns and makes recommendations to management ensuring the most effective problem resolution . + Remains up to date with all Regional Omnichannel functions and ... through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries. + Drives the MSC Culture in the department and… more
- Sedgwick (Harrisburg, PA)
- …claims through well-developed action plans to an appropriate and timely resolution . + Negotiates settlement of claims within designated authority. + Calculates ... Manages the litigation process; ensures timely and cost effective claims resolution . + Coordinates vendor referrals for additional investigation and/or litigation… more
- American Arbitration Association (Philadelphia, PA)
- …in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data. Work Environment ... professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal… more
- GovCIO (Harrisburg, PA)
- …activities that are vital to the operation and support of Veteran Affairs. + Resolution of help desk tickets received from the end users. + Interacting with end ... for providing support during designated hours, ensuring timely response and resolution + Minimum of 2 years of experience supporting public-facing helpdesk… more