- St. Luke's University Health Network (Allentown, PA)
- …support, and development to assigned applications. Resolves or facilitating resolution of basic reported application issues, testing and maintaining application/ ... support and development to assigned applications + Resolves and/or facilitates resolution of basic reported application issues. Escalates more complex issues as… more
- CVS Health (Harrisburg, PA)
- …assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available ... factors and address complex clinical indicators which impact care planning and resolution of member issues. + Using advanced clinical skills, performs crisis… more
- Concentrix (Harrisburg, PA)
- …via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. ... problem-solving skills with the ability to ask probing questions to come to a resolution + Strong computer navigation skills and PC knowledge + The availability to… more
- Commonwealth of Pennsylvania (PA)
- …and policies. I referred issues and adversarial situations to others for resolution . + C. I have experience communicating with staff regarding rules, regulations, ... college-level coursework related to communication, public speaking, public relations, or conflict resolution . + E. I have NO experience or training related to this… more
- Commonwealth of Pennsylvania (PA)
- …but referred issues or complaints to the appropriate area for resolution . + I have successfully completed college-level coursework related to communications, ... public speaking, public relations, conflict resolution , or interviewing. + I have NO experience or coursework related to this work behavior. 08 In the text box… more
- Cognizant (Harrisburg, PA)
- …diagnosing and resolving technical issues with high First Contact Resolution rates (FCR). 3. Following established policies, procedures, processes, and ... workflows to ensure appropriate resolution of issues of limited scope. 4. Documenting all issues comments and resolutions in appropriate software system… more
- CVS Health (Harrisburg, PA)
- …testing (UAT) with business stakeholders and end users + Document defects, track resolution , and validate fixes prior to release + Oversee pilot rollouts and gather ... data flows, and technical specifications + Lead troubleshooting and issue resolution for platform and integration issues + Coordinate vendor technical reviews… more
- Niagara Bottling LLC (Allentown, PA)
- …development, disciplinary actions).Performs benefits administration to include claims resolution , change reporting, approving invoices for payment, and communicating ... respect to others and confronts interpersonal issues directly + Prioritizes resolution of customer issues effectively + Responds promptly and honors commitments… more
- TD Bank (Jamison, PA)
- …as a Customer advocate in improving customer financial confidence, providing customer resolution , proactive tips and insights on saving time & money + Consistently ... experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution + Engages in lobby… more
- Amazon (Fairless Hills, PA)
- …issues brought by their customer base, engaging other teams when needed to drive resolution * Solve problems at their root and step back to understand the broader ... Preferred Qualifications - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Amazon is an equal… more