- Mass Markets (Dallas, TX)
- …Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention + Learns and applies product, ... customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and...follow-up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service… more
- Bank of America (Plano, TX)
- …includes coordinating cross team efforts to perform root cause analysis and problem resolution . You will work in a team environment to plan and implement software ... related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to… more
- USAA (San Antonio, TX)
- …of annuity operations, service and technology suppliers. Ensures timely and satisfactory resolution and communication of new business, post issue and service to ... and business process efficiencies. + Responsible for timely and appropriate resolution of escalations from external distribution partners. + Identifies opportunities… more
- GE HealthCare (TX)
- …include the processing and fulfillment of purchase order requests and resolution of order issues with constant communication to stakeholders. **Job Description** ... the processing and fulfillment of purchase order requests and resolution of order issues with constant communication to stakeholders....inquiries and /or direct them to proper resources for resolution . + Assist with part solution actions as needed… more
- NTT DATA North America (Dallas, TX)
- …colleagues to expediate diagnosis of errors and problems and to identify a resolution . + Investigates first line support calls assigned and identifies the root cause ... time. + Ensures incidents are updated with progress and resolution details in a timely manner using the required...the required platform. + Ensures the efficient and comprehensive resolution of incidents and requests. + Applies tools, techniques… more
- NTT DATA North America (Dallas, TX)
- …colleagues to expediate diagnosis of errors and problems and to identify a resolution . + Investigates second line support calls assigned and identifies the root ... time. + Ensures incidents are updated with progress and resolution details in a timely manner using the required...the required platform. + Ensures the efficient and comprehensive resolution of incidents and requests. + Applies tools, techniques… more
- The Hertz Corporation (Frisco, TX)
- …management opportunities including revenue per unit, etc. + Handle or assist in the resolution of customer service issues + Ensure a high level of customer service ... area goals + Coach all staff and empower staff to engage in problem resolution and customer relations + Be active in attending/hosting outside sales meetings or… more
- Fiserv (Austin, TX)
- …procedures; assists Operation and Development teams in problem determination and resolution ; closely works with other teams in defining and implementing technical ... + Work with senior team members to perform problem determination and resolution , capture and transmit system dumps, closely work with vendor's technical support,… more
- Honeywell (Houston, TX)
- …feedback, and customer satisfaction. You will drive timely identification, investigation, resolution , root cause analysis and replication of technical issues. You ... through tool development. + Conduct root cause analyses (RCA) and document resolution steps, updating runbooks. + Follow escalation protocols for unresolved issues,… more
- IBM (Austin, TX)
- …escalations, and renegotiations . Program planning, continuous improvement, and resolution of conflict in complex scenarios . Project Management including ... scope, costs, staffing, risks, audit, issue resolution , etc. . Drive the responsibilities of the Sourcing...Project Executive for issues such as for breach, problem resolution , root cause analysis, resource & performance issues, growth… more