- ProSphere Tek (El Paso, TX)
- …systems, printers and other peripherals + Analyze and report daily on ticket resolution to an established weekly ticket closure rate + Troubleshoot basic IT services ... environment + Will be responsible for all assigned trouble tickets from creation to resolution **Minimum Requirements** + Candidate must be a US Citizen + Must live… more
- BrightSpring Health Services (Austin, TX)
- …responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires ... commitments and to meet service-level agreements.* Owns client issue escalation and resolution process.* Prepares for and participates in a client review process to… more
- Vestis Services (Houston, TX)
- …means) with DMs to address any pending items/situations to ensure timely resolution . + Conduct performance evaluations for District Managers providing specific and ... + Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe and efficient operation… more
- Citigroup (Irving, TX)
- …the firm. + Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly + Acts as SME to senior stakeholders and /or other ... and supporting the delivery of project requirements, administration, and issue resolution . + Demonstrated ability to develop innovative techniques and improve… more
- Mass Markets (Killeen, TX)
- …contacts in a courteous, timely, and professional manner. + Ensure first-call resolution through problem-solving and effective call handling. + Research systems to ... + Escalate customer issues to the appropriate staff for resolution as needed. + Attend meetings and training to...up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service… more
- Cornerstone Caregiving (Waco, TX)
- …the Billing Manager will serve as the go-to resource for conflict resolution and billing process optimization, working closely with our field-based Operating ... account reconciliations + Managing and resolving aged accounts receivable + Conflict Resolution :Act as the primary point of contact for billing disputes and… more
- PenFed Credit Union (San Antonio, TX)
- …+ Oversee the incident response process, ensuring timely and effective resolution of high-severity incidents. Aid in facilitating communications during these ... prioritize scheduling of production implementations, incident remediation changes and problem resolution changes. + Assess risk survey questions and scoring to… more
- Fannie Mae (Plano, TX)
- …can deliver on the following responsibilities: * Manage production incidents to resolution in a 24/7/365 environment using the standard Fannie Mae incident ... management processes and inform management at all levels of status, impact and resolution actions. * Effectively lead and guide Incident triage calls from a… more
- PenFed Credit Union (San Antonio, TX)
- …prioritize scheduling of production implementations, incident remediation changes and problem resolution changes. + Assess risk survey questions and scoring to ... and maintain ticket escalation steps and contacts. Drive decision-making for incident resolution to minimize impact to business. Escalate to Senior IT Management as… more
- NTT DATA North America (Westlake, TX)
- …be. TEAM DYNAMICS - Enables healthy team dynamics through trusted partnerships and conflict resolution . LEADERSHIP - Earn a seat at the leadership table by being a ... in agile metrics and data-driven decision-making. + Excellent problem-solving and conflict- resolution skills at both team and organizational levels. + You are… more