- Citigroup (Irving, TX)
- …to define requirements for enhancements, interact with Business requestors, facilitate resolution on incident tickets. Additionally, work with the various Helios ... (target state) teams to migrate and transition the Businesses on Citi1Credit to the Target State initiatives. **Qualifications:** + 6-10 years of experience + Intellectual curiosity, analytical and conceptual thinker + Proactively seeks and develops new… more
- Mass Markets (El Paso, TX)
- …updates, and product knowledge. + Meet performance goals including first-call resolution and customer satisfaction. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A ... GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: + High school diploma or GED. + Fluent in… more
- Cushman & Wakefield (Frisco, TX)
- …office/facility * Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery * Follow up with clients to ensure customer ... satisfaction * Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action * Remain knowledgeable regarding all operational aspects of building systems * Coordinate with outside contractors for the service and… more
- DR Horton, Inc. (Conroe, TX)
- …open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product * ... Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to work additional hours as necessary to meet business needs ** *Education and/or Experience* * High school diploma or… more
- ADP (El Paso, TX)
- …their benefits plans and make recommendations for improvements or changes. + Resolution support for benefit service issues such as enrollments, carrier billing, ... coverage, and claims. + Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation. + **Client Retention:** + Maximize client retention by working with clients, carriers, and external ADP partners to… more
- Regions Bank (Kingwood, TX)
- …+ Takes ownership of customer issues and works proactively with the customer for resolution + Refers customers to an internal team of experts when complex financial ... goals and needs are recognized + Completes work with a limited degree of supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is… more
- Citizens (Plano, TX)
- …+ Provide Tier 3 support for complex DLP incidents and drive timely resolution . + Automate DLP operations to ensure high availability and operational efficiency. + ... Conduct regular audits and assessments of DLP policies to ensure compliance with industry standards and regulations. + Stay current with emerging trends in data protection, DLP technologies, and regulatory requirements. + Develop and maintain technical… more
- Citigroup (Irving, TX)
- …**esearch in root cause of development** and performance concerns as well as the resolution of defects. + Have a deep understanding of the technical requirements for ... the solutions being built. + **Understand engineering needs including those required to build, maintain, and operate the system through all phases of its life.** + **Proficient in information modeling, data structures and algorithms.** + Understand maintenance… more
- Amazon (Austin, TX)
- …monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths * Partner with cross-functional teams to ... root cause customer experience defects and implement systematic fixes * Mentor junior engineers while fostering a culture of customer obsession and technical excellence * Build and maintain tools that help CSAs deliver personalized solutions while maintaining… more
- DriveTime (Houston, TX)
- …Center; including bottom line management, workflow, performance management, and quality assurance resolution . The Operations Manager must be able to meet goals and ... make sure that all vehicles purchased at auction meet our standards and are able to come with the 3 year/36,000 mile warranty we supply our customers before they are sent to our retail stores for final sale. In long, the Reconditioning Center Operations… more