- CACI International (San Antonio, TX)
- …maintaining complex IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. The successful candidate ... provide timely resolutions + Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. + Provide support for the… more
- CACI International (San Antonio, TX)
- …and maintaining IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. Develop and implement ... is essential. **Responsibilities:** + Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. + Provide support for the… more
- Mass Markets (Killeen, TX)
- …team + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... and follow-up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service oriented (empathetic,… more
- AireSpring (Dallas, TX)
- …cash collection goals. Oversee day-to-day operations for billing dispute resolution , unapplied payments, and reconciliation of high-value customer accounts. Develop, ... Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution , and compliance with contract terms. Maintain strict compliance with… more
- Wolters Kluwer (Austin, TX)
- …with customer support and product management as a customer advocate to ensure speedy resolution of customer issues. + Act as a domain SME, product SME, and customer ... advocate to achieve quick customer issue resolution . + Serve as the account first line of...understanding of sales methodologies and practices. + Complex Issue Resolution : Proficiency in addressing and resolving intricate client issues… more
- Mass Markets (Dallas, TX)
- …team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- UTMB Health (Galveston, TX)
- …damages, and rejections. Assists customers and suppliers in problem resolution ; providing general information regarding purchasing policies, procedures and processes ... initiates appropriate action when necessary. Assists in proactively facilitating the resolution of customer issues. Coordinates compliance with all applicable UTMB,… more
- NTT DATA North America (Dallas, TX)
- …colleagues to expediate diagnosis of errors and problems and to identify a resolution . + Investigates second line support calls assigned and identifies the root ... time. + Ensures incidents are updated with progress and resolution details in a timely manner using the required...the required platform. + Ensures the efficient and comprehensive resolution of incidents and requests. + Applies tools, techniques… more
- Mass Markets (Killeen, TX)
- …a brand ambassador, professionally representing our partner + Ensure first call resolution through effective call handling + Appropriately escalate to next level of ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- Mass Markets (Killeen, TX)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... maintain regular attendance and punctuality + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service oriented (empathetic,… more