- Textron (Fort Worth, TX)
- …facing options from the 1\-800\-FLY\-BELL phone line, triage administrative issues to resolution and assigns others to be worked by the responsible function via ... agreements between customers seeking rentals from Bell\.Assist in the resolution of payment issues between the customer and Bell.../ monitor AOG in the CRM and triage to resolution within 24 hours\. * Option 2: Process and… more
- Public Consulting Group (Austin, TX)
- …successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket. + Apply appropriate troubleshooting ... Access knowledge bases, and frequently asked questions resources to aid in problem resolution . + Identify and learn appropriate software used and supported by the… more
- Palo Alto Networks (Plano, TX)
- …Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their ... best practices + Take ownership of support cases from initiation to resolution , ensuring meticulous documentation of all troubleshooting steps, timely updates, and… more
- ICF (Austin, TX)
- …* Applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of FEMA and Public Assistance issues and ... stakeholders with training and technical assistance. * Coordinate and participate in resolution of project related issues and concerns. * Optimize procedures and… more
- CACI International (San Antonio, TX)
- …maintaining complex IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. The successful candidate ... provide timely resolutions + Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. + Provide support for the… more
- CACI International (San Antonio, TX)
- …and maintaining IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. Develop and implement ... is essential. **Responsibilities:** + Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. + Provide support for the… more
- Mass Markets (Killeen, TX)
- …team + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... and follow-up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service oriented (empathetic,… more
- AireSpring (Dallas, TX)
- …cash collection goals. Oversee day-to-day operations for billing dispute resolution , unapplied payments, and reconciliation of high-value customer accounts. Develop, ... Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution , and compliance with contract terms. Maintain strict compliance with… more
- Wolters Kluwer (Austin, TX)
- …with customer support and product management as a customer advocate to ensure speedy resolution of customer issues. + Act as a domain SME, product SME, and customer ... advocate to achieve quick customer issue resolution . + Serve as the account first line of...understanding of sales methodologies and practices. + Complex Issue Resolution : Proficiency in addressing and resolving intricate client issues… more
- Mass Markets (Dallas, TX)
- …team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more