- UTMB Health (Galveston, TX)
- …damages, and rejections. Assists customers and suppliers in problem resolution ; providing general information regarding purchasing policies, procedures and processes ... initiates appropriate action when necessary. Assists in proactively facilitating the resolution of customer issues. Coordinates compliance with all applicable UTMB,… more
- NTT DATA North America (Dallas, TX)
- …colleagues to expediate diagnosis of errors and problems and to identify a resolution . + Investigates second line support calls assigned and identifies the root ... time. + Ensures incidents are updated with progress and resolution details in a timely manner using the required...the required platform. + Ensures the efficient and comprehensive resolution of incidents and requests. + Applies tools, techniques… more
- Mass Markets (Killeen, TX)
- …a brand ambassador, professionally representing our partner + Ensure first call resolution through effective call handling + Appropriately escalate to next level of ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- Mass Markets (Killeen, TX)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... maintain regular attendance and punctuality + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service oriented (empathetic,… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …for complex issues and collaborates with the upper tier to reach resolution . + Monitors and supports the information technology and systems infrastructures. + ... items that are more complex and works in partnership to reach resolution . + Implements standards for computer operations for compatibility between hardware and… more
- M. C. Dean (Fort Worth, TX)
- …quality standards are met through effective planning, inspection oversight, issue resolution , and continuous improvement. Responsibilities + Lead and oversee all ... activities, ensuring deficiencies are identified, documented, and corrected. + Lead resolution and closeout of quality and commissioning punch-list items. + Serve… more
- M. C. Dean (Dallas, TX)
- …Responsible for aiding, tracking, monitoring status, controlling and performing issue resolution throughout the projects life cycle. Provides solutions to a variety ... schedule updates. + Interfacing with Operations to discuss impact of work and resolution of problems. + Contributing to the development of working schedules for… more
- CVS Health (Killeen, TX)
- …issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed + Remaining flexible for both scheduling and business needs, while ... bottles and additional bottles needed to fill a prescription + Issue Resolution : + Identifying challenging patient or colleague interactions and choosing the best… more
- Coinbase (Austin, TX)
- …owning the full lifecycle of an issue from initial triage through to resolution . * Partner directly with Engineering to troubleshoot and resolve complex on-chain and ... platform-level issues, providing clear, concise analysis to accelerate resolution . * Assist in the execution of core token events, including vesting releases and… more
- NTT DATA North America (Mckinney, TX)
- …This role involves proactive oversight of daily batch cycles, incident resolution , access management coordination, and seamless execution of production processes to ... job failures, escalate issues to Application technical teams, and track to resolution . + Maintain runbooks, job schedules, and operational documentation to support… more