- Wabtec Corporation (Fort Worth, TX)
- …requests associated with PTC, and the TPM will ensure timely and satisfactory resolution of concerns covering a wide variety of support services and other product ... and champion these items by coordinating and facilitating analysis and issue resolution with internal cross-functional product support and field service teams +… more
- New Horizons Ranch & Center, Inc. (Goldthwaite, TX)
- …background in trauma based therapeutic approaches (Trauma Informed Care and Trauma Resolution ) are preferred. + Experience in Residential Treatment, Play Therapy and ... ability to work with diverse populations. + Be able to perform conflict resolution or crisis intervention; and + Applicants must pass a criminal background check,… more
- Walmart (Dallas, TX)
- …are completed within the specified time frame and budget. Facilitate issue resolution for elevated support by coordinating efforts across teams, ensuring timely ... at all levels. Strong problem-solving skills, with experience in issue resolution and crisis management. Project Management Professional (PMP) certification or… more
- UTMB Health (Stafford, TX)
- …scope of role and follows up with customer to ensure customer satisfaction and resolution . + Issues money orders as purchased by customer. + Receives cash or credit ... initiates appropriate action when necessary. Assists in proactively facilitating the resolution of customer issues + Coordinates compliance with all applicable UTMB,… more
- Intuit (Austin, TX)
- …metrics which include, Books Done, Quality of Service, Net Promoter and Resolution Scores, Productivity and Efficiency Metrics like Queue SLA, Customer Serving Time, ... metrics, including, but not limited to: Transactional Net Promoter (tNPS), Issue Resolution (IR), Average Handle Time (AHT), Service Quality Score (SQS) + Customer… more
- GovCIO (Austin, TX)
- …provide tailored guidance. + Escalate issues appropriately while maintaining ownership through resolution . + Provide clear and reassuring guidance to end users while ... performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). + Stay composed and professional… more
- Vistra (Irving, TX)
- …diagnose the inquiry / problem and ensure end to end resolution . **Job Description** **Key Accountabilities** *Handles incoming email customer inquiries including ... receipt, resolution and closed loop communication with the customer *Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely… more
- First Horizon Bank (Dallas, TX)
- …conduct User Acceptance Testing (UAT), and actively participate in defect resolution and deployment support. o Documentation & Mentorship: Maintain up-to-date ... o Testing & SDLC: Proven record in supporting UAT, deployment, defect resolution , and maintaining application health. o Compliance & Audit: Familiarity with… more
- Emerson (Houston, TX)
- …contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues. + Diagnose and resolve technical issues affecting ... service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction. + Conduct training sessions and workshops for world… more
- Health Care Service Corporation (Richardson, TX)
- …developing and delivering presentations to an executive audience. + Problem resolution experience and skills. + Knowledge of strategic planning techniques and ... environment. + Advanced MS Office products. + Organizational skills. + Problem resolution experience and skills. + Negotiations skills. + Analytical skills. + Detail… more