- Vistra (Irving, TX)
- …diagnose the inquiry / problem and ensure end to end resolution . **Job Description** **Key Accountabilities** *Handles incoming email customer inquiries including ... receipt, resolution and closed loop communication with the customer *Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely… more
- First Horizon Bank (Dallas, TX)
- …conduct User Acceptance Testing (UAT), and actively participate in defect resolution and deployment support. o Documentation & Mentorship: Maintain up-to-date ... o Testing & SDLC: Proven record in supporting UAT, deployment, defect resolution , and maintaining application health. o Compliance & Audit: Familiarity with… more
- Emerson (Houston, TX)
- …contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues. + Diagnose and resolve technical issues affecting ... service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction. + Conduct training sessions and workshops for world… more
- Health Care Service Corporation (Richardson, TX)
- …developing and delivering presentations to an executive audience. + Problem resolution experience and skills. + Knowledge of strategic planning techniques and ... environment. + Advanced MS Office products. + Organizational skills. + Problem resolution experience and skills. + Negotiations skills. + Analytical skills. + Detail… more
- TEKsystems (Temple, TX)
- …for benefits, premium payments, and simple enrollment inquiries, ensuring first-contact resolution . + Verify and update member demographic information in the system. ... to department standards. + Assist members with concerns and work toward resolution before escalation. + Meet performance metrics, including: + Call Handling: 80%… more
- Fresenius Medical Center (Plano, TX)
- …and research systemic issues that cause aged receivables and make recommendations for resolution . + Meet or exceed monthly cash forecasts and works to reduce Days ... audit trail by gathering appropriate documentation throughout the collection process and resolution . + Assist in departmental training in process and procedures as… more
- CyrusOne (Carrollton, TX)
- …proper escalation procedures + Evaluate + Communicate + Use independent thinking for resolution for level 1 alerts + Escalate issues when appropriate + Act as ... and internal department tasks. + Assume the role of change & problem resolution owner and notification point for service requests + Engage next level support… more
- IQVIA (San Antonio, TX)
- …Quickly assess the user's issue and provides first level support for problem resolution + Document information specific to the resolution and escalate unresolved ... issues expeditiously to the appropriate area + Recognize operational challenges and suggest recommendations to management, as necessary + Ability to work 40 hours per week under moderate supervision + Multiple shifts available: **8:00 am - 5:00 pm EST** **9:00… more
- HCA Healthcare (San Antonio, TX)
- …appropriate + As needed, may periodically be asked to perform Coding Account Resolution Specialist III (CARS III) duties + Reviews all official data quality ... provides full-service revenue cycle management, or total patient account resolution , for HCA Healthcare. Our services include scheduling, registration, insurance… more
- 7-Eleven (Corpus Christi, TX)
- …calls, KPI review /analysis, multiple call analysis, invoice and dispute resolution , PM regulations monitoring and spot verification, compliance with all maintenance ... + Strong communication skills both written and oral with emphasis on dispute resolution . + Ability to perform multi-tasks within competing timeliness. + General or… more