- Sysco (Houston, TX)
- …requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible. + Creates a positive customer support experience and ... builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional… more
- Travelers Insurance Company (Houston, TX)
- …coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution ) including maintaining full compliance with internal and external ... proper indemnity and expense reserves. + Recognize and implement alternate means of resolution . + Manages litigated claims. + Develop litigation plan with staff or… more
- Travelers Insurance Company (Fort Worth, TX)
- …including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and ... cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external… more
- Caterpillar, Inc. (Irving, TX)
- …overall performance of assigned digital products and handle customer issues through resolution . As part of the Cat Digital Operations Team, primary focus will ... application support to ensure meeting application availability and issue resolution targets. Incident management. Investigate, troubleshoot, and debug complex issues… more
- Williams Companies (Houston, TX)
- …procedures; updates database to prepare invoices and statements; assists in resolution of billing discrepancies and responds to questions regarding term transactions ... procedures; updates database to prepare invoices and statements; assists in resolution of billing discrepancies and responds to questions regarding term transactions… more
- Mass Markets (Dallas, TX)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process...and ambiguity are prevalent + An aptitude for conflict resolution and problem solving + The ability to demonstrate… more
- First Horizon Bank (Dallas, TX)
- …of high-impact, enterprise-wide processes related to liquidity, capital adequacy, and resolution readiness. **Essential Duties and Responsibilities** + Leads a team ... audits focused on ALM, capital planning (including CCAR), liquidity risk, and resolution planning frameworks. + Evaluate the design and effectiveness of internal… more
- Mass Markets (Killeen, TX)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process...and ambiguity are prevalent + An aptitude for conflict resolution and problem solving + The ability to demonstrate… more
- Houston Methodist (Houston, TX)
- …billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues that may require in-depth research and analysis to ... collaboratively with all necessary internal and external stakeholders to ensure resolution of escalated patient issues and concerns. **SERVICE ESSENTIAL FUNCTIONS**… more
- Amazon (TX)
- …role, you will be responsible for providing specialized support, guidance, and resolution for challenging contacts requiring a higher level of expertise to address ... channels. Your responsibilities will extend to removing roadblocks to resolution , innovatively designing solutions that align with the Selling Partner's… more