- Cardinal Health (Austin, TX)
- …patient/physician inquiries and concerns in a timely manner + Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate ... trends to management + Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client + Ability to… more
- Dorsey & Whitney LLP (Dallas, TX)
- …all unclosed issues. Follow up on all unclosed issues to ensure final resolution . - Adapt standard operating system and software configurations to changing hardware ... off-hours), customer service attitude, and volume and effectiveness of problem resolution . - Maintain current technical skills by taking assigned training courses… more
- Fresenius Medical Center (El Paso, TX)
- …issues and problems according to the established procedures to ensure timely resolution . + Works with the applicable clinical manager(s) to accommodate shift ... higher level problems that may arise. + Escalates issues to supervisor/manager for resolution , as deemed necessary. + Assist with various projects as assigned by… more
- Houston Methodist (Houston, TX)
- …to make contributions to the work effort as a whole and facilitates problem resolution . + Interacts with peers, staff, and physicians in a supportive and respectful ... achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the… more
- Carrington (Plano, TX)
- …an initial review of the item to determine proper next steps for resolution . + Distribution of customer requests to appropriate internal business units for handling ... and resolution . + Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included… more
- CACI International (Houston, TX)
- …analysis, on vehicle subsystem domains. + Coordinate flight software issues and resolution across programs and vehicle systems engineering teams. + Detect areas of ... analysis, on vehicle subsystem domains. + Coordinate flight software issues and resolution across programs and vehicle systems engineering teams. + Detect areas of… more
- Cengage Group (Houston, TX)
- …across multiple systems, browsers, and applications. **Problem Solving & First-Contact Resolution :** + Identify issues quickly, determine the underlying cause, and ... **De-escalation & Customer Advocacy:** + Use emotional intelligence and conflict- resolution techniques to de-escalate tense or emotionally charged situations. +… more
- Hirschbach Motor Lines (Fort Worth, TX)
- …guidance and to learn best practices for real-time planning and issue resolution * Monitor freight movements, service metrics, and driver schedules, escalating ... potential service issues for resolution * Assist with assigning loads to drivers and make minor adjustments under supervision * Coordinate with Driver Managers,… more
- GE HealthCare (TX)
- …area. Eventually may assist more experienced technicians on progressive repairs and resolution with the proper training. * Observe communications with customers as ... directed, to ensure resolution and proper follow-up, leading to customer satisfaction. * Observe documentation of repair actions and submission of reports/summaries… more
- Emerson (Austin, TX)
- …Assessments. **Captures and documents knowledge/processes to enable self-service resolution and department proficiency.** + Consistently recommends KCS methodology ... issues or needs by providing quick and valuable troubleshooting towards issue resolution , as well as owning internal escalation where necessary. + Experience… more